Review Time
This company should be out of business because they are just in business to rip people off. Of course they have a NO REFUND policy because without that, they would be out of business. They promise a tour guide, there is none, the audio guide did not work, they promise rain ponchos and none were provided to me or my 3 children. THIS COMPANY IS A DISGRACE and gives NYC a bad name.
BEWARE! Horrible RIP-OFF! They sold us the tour tickets on the street outside of Grand Central Station. They have many sales people all over the place wearing green vests; do not talk to them! We went to the pick up place and waited over an hour for a bus as we watched their busses come by us but NOT stop for us! Someone on the street told us they don't stop if they are full. They OVER-Sell their tickets and don't have enough busses! While we were were waiting for the GO NY Tour bus, we watched the busses many other companies stop and pick up people and go over and over! So Frustrating! We didn't have any more time to wait, so we had to buy tickets from another bus tour line, so we ended up paying DOUBLE for a bus tour of the city! We were able to get tickets right away from Open Loop Tour Bus Company and catch a bus right away and see the city very well. This other bus tour line had plenty of busses and seats and a better price too!
So we were happy to finally get on one of their busses and thought we would get a refund from GO NY Tours... NOPE! I requested a refund, explained the situation, and GO NY Tours would NOT give a refund and argued with me that their busses were on time and fully functional that day and that I had nothing to complain about. They have a NO REFUND policy and would NOT make an exception! NEVER use this company! They are thieves with horrible customer service and no busses to pick you up! Total RIP-OFF! They should have given us a refund!
We bought the City Super tour that includes downtown ferry ride. We reached the ferry location on time. The ferry was an hour late. Then the guide who was too rude/busy/uninterested asked us to give them 19$ for the ferry ride each person. I told him we bought the tour option that includes the ferry but he wouldn't have none of that and fleeced us for 38$ (two persons). Finally the ferry came an hour and a half later. On their bus tours, the guide is the bus conductor as well so she regularly has to stop guiding the tour and getting people in/out of the bus. The guiding was a total waste. She kept telling us about Lady Gaga and famous people when all a tourist would want to know is about the city, its building, history etc. She was rude as well to many passengers often shouting and giving dirty looks. The glass on their bus was dirty and scratched making good photo-taking impossible. All in all, avoid at all costs. Don't get fleeced. Run like hell.
We used GO NY tours (the green busses) in our vacation. That was a big mistake. If all you want is a guided tour through New York City, it is okay. The guides are good. But if you want a “hop on – hop of” service, like we needed, don’t use GO NY (green busses). They don’t have enough busses. If you are lucky, a bus will arrive within 1-1½ hour. That is not good enough. If you want a hop on-hop off bus use “gray line” red busses or “CitySights NY” blue busses. While waiting for a green bus, you will see 6-8 red busses and 4-6 blue busses passing by.
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