Review Time
I had a very similar experience as Jose at the dolphin mall kiosk. I purchased the products because the demonstration was a bit catchy and I asked about the return policy the sales man said i had 14 days guarantee and if i didnt like the products I can get a refund which is why I decided to purchase and give the products a try. When I got home I started reading the ingredients of the 5 products he stacked in my bag so quickly and cleverly as “free” add-ons mind you my total was $160. at the kiosk the return policy is no where to be seen. They printed out instructions on a receipt paper put it in the bad and did not give me the receipt of the products - VERY DECEITFUL! the only proof I had was the apple pay history - Mind you when I tried to call the number on my CC statement the customer service number listed was for SWOVSKI crystals…. exactly - what the heck ?!?! That was my red flag! I went back within 48hrs I told them my skin was sensitive to the ingredients they never mentioned and needed a refund they refused showing me the tiniest NO Refunds posted on their POS Machine that only the sales person can see from their point of view not the customers side. I asked to speak to the owner of the kiosk two FOOLs reluctantly showed up an italian guy and a fat venezuelan guy not being helpful at all actually being disrespectful and acting like I was crazy for telling them the sales person sold the product saying I had 2 weeks to return the product and kept on trying to give me the run around to swap the products or contact the distributor when i purchased from them. The whole experience was awful and I can’t even imagine the next person that tries to sell me something from a kiosk is getting the extreme cold do not look at me face because of the terrible horrible le experience.
I had a very unpleasant and fraudulent experience with Gratiae Cosmetics at their kiosk in Dolphin Mall, Miami. Initially, I was approached with samples, but the situation quickly escalated into a high-pressure sales tactic involving rude and manipulative behavior from their staff. They applied products without my consent and insisted on selling items at varying prices with damaged packaging.The worst part was when my card was taken from my hands without permission, and they processed a $53.50 transaction without properly informing me or showing a return policy. Soon after, I experienced an allergic reaction to the sample applied on my wrist, leading me to return the product within 30 minutes. However, the staff were dismissive, rude, and refused a refund, instead insisting on an exchange despite my clear discomfort and dissatisfaction.I left the product at the kiosk, but this entire ordeal was distressing and unethical. Upon researching, I found numerous complaints and allegations against this company online, which align closely with my experience. Avoid this company at all costs—deceptive practices like this should not be tolerated.
I brought this product home from a recent trip to Europe and loved it! However, I didn't have enough details on how to optimize the product as I needed. So, I contacted Gratiae and had wonderful help within 24 hours. Not only is the product amazing, the service was wonderful too.
the girl was very knowledgeable. She showed me how to use my products, letting me know which is for day and which are for nighttime. By now I been using my products, and I liked that lotion and oils do not stay on the surface of my face, but they actually pennate my skin.
I had a problem with my delivery, probably because the address was not recognized by the mail and since I managed to contact the company, they did everything possible, in an attentive and efficient way, to ensure that I received my orders. They had empathy and great responsibility in this service. I'm very grateful for that.
Gratiae face serum is a delight from the moment you open it, with a refreshing scent that lingers without being overpowering. Its formula works wonders, leaving your skin feeling luxuriously soft and smooth, without any greasy residue. The best part? It won't cause pesky pore-clogging, ensuring your skin stays clear and radiant. Overall, it's a must-have for anyone seeking a pampering skincare experience with tangible results.
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