Review Time
We had the card for over a year and found that a debit card was easier without the $10/mo fees. When we closed our account, we had a $106 balance in her investment portion that we requested twice for a refund, and since it was during their "migration" to another company, it has been under review for 3 months! I've talked to two reps, and the problem remains unresolved. Really?
Horrible horrible horrible experience!!! Always an issue with direct deposit! No one can give me a straight answer as to how to resolve the issue. Customer service is so slow. You can never get a clear resolution. No follow through on what they say! I was told I would get a call regarding my son’s direct deposit 1/5 latest by 1/6 to ensure everything was resolved… crickets… not worth the aggravation! Save yourself the time and money, find another company that can help your teen manage their $$
Greenlight is functional in giving a child or incapable adult a spending card that has "parent" oversight and spending controls.Greenlight needs to add low balance alert on child's account that is texted to parent. My friend is mentally challenged so his getting a text alert on his account is not functional.Also needs to add ability to get cash at ATM. I asked for this a year ago. They were "working on it." On these needs and the antiquated website, meaning it is difficult to find choices,-but, oh, you get Greenlight popups advertising additional fee features constantly!- Greenlight doesn't seem to care. It is stagnant.
So I wanted a card for my son to use whenever he needed to. After some research, I came upon the GL cards for kids, so I got him one for his BD and from time to time would post some small amounts to his card. Every time I post funds to his card from my Bank Account, the amount is readily available on his GL card. Recently, I posted $25 to his card. I kept checking his GL card to see if the money was posted, as it's already out of my account. After 2 days, I called customer service, only to be told that this post will be uploaded by the next five days. How can this work for any parent who wants to ensure that their child or children have some PLUS the monthly fee of $11, depending on which package you choose. I prefer to give him cash as there's not much of an investment with GREENLIGHT anyway!
If you ever want to have a bank for your teen please don’t used this app , thy would literally waste your time and take your money . They deactivated my account after i told the guy what’s my address and he confirmed the address afterwards checking my email it says my account been deactivated. I put $100 in the account so my teen can have it now it’s getting refunded 5-10 business days hopefully i get my money back then I got an emailed saying my custom debit card for my teen is approved and will be sent out business days , usually it says it right away when you do those changes . Unprofessional i need someone from corporate or else i’m going to raise hell .
Please do not get this card or service! I got this for my teenage daughter over 3 years ago and cancelled it about a year and half ago, twice! Now I'm contacting them for the third time because they continue to take $5.99 each month for a card we no longer have, and an account I no longer have access to!
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