Review Time
I am not enjoying this product at all. I don't know if it's just mine but it hardly ever updates, my daughter was at home for 30 minutes before it registered she was there. She hit the sos button and it never alerted my phone, even after messing around with it for ten minutes, when it does update, it's only because I've completely excited out of the app and reopened it. The app itself is so glitchy and for paying all this money for a monthly subscription, I can't understand why it updates so poorly.
I am not enjoying this product at all. I don't know if it's just mine but it hardly ever updates, my daughter was at home for 30 minutes before it registered she was there. She hit the sos button and it never alerted my phone, even after messing around with it for ten minutes, when it does update, it's only because I've completely excited out of the app and reopened it. The app itself is so glitchy and for paying all this money for a monthly subscription, I can't understand why it updates so poorly.
I liked the app, but after having the Green light for about a year, the cost of having it is counterproductive to the idea of savings. Additionally, I learned today that my child do not have to ask for permission to take money directly from my bank account. It is reckless of Green light to not have safeguards. A child should only be authorized to receive money when permission is asked. There should be two factor authentication.
Absolutely horrible customer service. I signed up and gave my address and when they processed it on there and they took off the apartment number. 3 1/2 hours on the phone and they want me to jump through hoops to prove that the apartment number that I gave them to begin with is my apartment number, then I canceled my account because of their stupidity. They informed me that they intended on keeping my Social Security number and all my data and selling it and that that was in the contract I signed. I had an account for all of 14 hours before I canceled due to their complete incompetence
There is a transaction that still shows pending from February 3. It is now March 4 when I contacted Greenlight and they were unable to provide proof that it was credited, even though I’m showing them we didn’t get the funds and that the transaction is still showing is pending. We are now on day four waiting to hear back from them. Not only that I have to spent more than two hours on the phone. Instead of issuing the refund and processing it as I provided proof from the merchant, they want to contact their technical support team to get the transaction removed without providing proof that they refunded it. I am an accountant I can count we were not refunded and to be honest I will never use Greenlight again. They are trying to offer free months of service as if I would dare deposit anything else on the account Warning do not use.
They are a bunch of crooks. My daughter’s acct was supposed to disable at 18, I spoke with customer service about it, and they continued taking monthly fees from me for 2 years. It was $6/month so it was easy for me to lose sight of it. I called and they only agreed to refund 3 months. Do yourself a favor and just open an acct for your child with a regular banking institution and put restrictions on it.
My child had a fraudulent charge on their debit card and when it was brought to the attention of customer service they did not do their due diligence to find out what happened from the merchant. Instead our family was told the money would not be credited back. Do yourself a favor and read all the reviews which provide details on how they don't protect your child's money. Stay away from this company and go with a more reputable company who will protect your child's financial assets.
The product itself is great. I used it for my first son without issues for years. Then I moved and added my second son. That’s when the problems began. First of all they didn’t change my address when I moved despite me notifying them, so the Greenlight card wasn’t sent to my address and it’s probably in a landfill out there. Not cool. Sensitive information shouldn’t be floating around with no way to verify where it went. Secondly when I transferred $150 and then another $20 (for tax - my kid was buying something, he gave me $ and forgot tax), Greenlight instead charged me twice for $150. Thankfully I had the money in my account but for folks who live paycheck to paycheck this could be catastrophic. I then tried to contact them. What a joke. They have a number to call but it’s AI. I just said “talk to a human” it wouldn’t let me. I had to say what’s going on. So I did. I said “payment issues.” IT assumed I was a teenager, told me to have a parent call, and hung up! I tried this multiple times Mind you Not only that but even the email route wouldn’t work. It said I was using the wrong email address, but yet I couldn’t change it from the app. So there was no way to fix it. Even finding the number and contact email to notify them of this issue was not available on the app. I had to google it. Finally, I wil say that the next day, my money was back in my account and the issues were fixed. But that doesn’t fix the aggravation not the fact that my trust has been broken. I’m only taking off one star for service because I used them for years with no issues. But I can definitely see how anyone using this app for the first time and not able to fix issues by reaching a human could be very off-putting and might make someone give them only one star. I believe the moral here is not to trust AI garbage with your customer service, no matter how cheap it is. It’s not worth damaging your customer’s trust.
I tried to setup an account, I provided my driver's license and a financial statement, yet they said "we cannot verify your information, so we suspect you are a terrorist" and would not help me, do not recommend at all. I have multiple credit cards and bank accounts, a mortgage, I even have a CHP for 15 years, I'm beyond verified!
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