Review Time
I ordered an airfryer 2 weeks ago. But have not received or had any communication. The customer service is terrible they send generic responses with no answers. They are supposed to be greenpan nz but the phone number is not a nz number so no way of contacting them. I'm so concerned this is a scam
GreenPan is a scam!! Beware. They're frying pans coating and non sticking siang even last 3 uses. The outer color stained and uncleanable. We handled the pan with kid gloves, used silicone utensils, stored them gently with protective products in between each pan, but the product is CRAP and they know it. 2 weeks in to the purchase I complained and sent pictures and they were assholes about it, not taking any responsibility, no offering a replacement or explanation just reiterating lies about their crappy products! Costco and Amazon should be ashamed of themselves for allowing this crooked company to sell their inferior products through their platforms. They are ripping off customers knowingly with deceptive marketing and lies.
Love the concept, purchased after extensive research and cost vs benefit analysis. Cleaning is terrible. Don't bother trying poached eggs, and only fry them with a decent amount of oil. The only product the company can recommend to remove marks and baked on product releases micro plastics. The opposite of green.The instruction to only cook in a low heat to avoid sticking doesn't actually work. Annoyingly, we also gifted a set to family who have small kids. I cringe every time we visit them....
Be honest with your advertising. Selling 10 piece sets of the same model (Padova) that don’t have the same core items - 2 saucepans - is a scam. And then refusing to replace the set with one that does include the second saucepan is a rort. Don’t go near them.
First dishwasher session out of the box (without using) and horrified to see permanent stains and blemishes on the stainless steel rim around the ceramic. When contacted customer care this is what they said'"Dear ,Thank you for reaching out to us.For purchases made via Myer stores, please contact the Myer customer service centre for further assistance.They can be contacted via Myer hotline at 13 69 37 or you can choose to email them at myer.customerservicecentre at myer.com.au. Thank you and have a nice day,Kindest regards,Morgan Customer Service Representative The Cookware Company" which was completely useless. I emailed back asking for specific help with the blemishes and again helpful Morgan replied with "Hi XXX (got my name wrong),Thank you for your reply,Based on the image, we're unable to conclusively identify the issue or determine whether it’s due to a fault with the pan or another factor. We understand this may be frustrating, and we’re here to support you as best we can. Please do not hesitate to contact us if you need any more help. Thank you and have a nice day, Kindest regards,Morgan Customer Service Representative The Cookware CompanyIt's my first and probably last experience with this company. They also had damning reviews in the Guardian article titled " Toxic truth? The cookware craze redefining ‘ceramic’ and ‘nontoxic" published on 09 June 2025 regarding the veracity of the '100% non toxic claims'.. when tested by a 3rd party independent lab showed amounts of lead. I wish I had seen this article prior to my purchase.
The frying pan I purchased from this company was of shockingly poor quality. Within a short period of careful use, non stick surface totally gone. I’ve used similar products from other reputable brands for years without a single issue.What made things worse was the attitude of the company’s associates. Instead of offering support or even listening, they were dismissive, unhelpful, and quick to blame the customer without any real investigation. No empathy, no accountability, and definitely no solution.It’s frustrating when a company sells substandard products, but it’s unacceptable when they also refuse to stand by them. I will not be purchasing anything from this brand again and strongly urge others to think twice.
I received a set of pans that I spent about $400 on. The smallest frying pan came with a scratch. It is about an eighth of an inch long that you cannot only see but feel. I immediately reached out to the company and they said oh no, there’s nothing wrong with it, bye-bye. Absolutely no help, so I’ve had to use the pan, and the scratch has just continued to grow. These pans are made poorly, and they also do not clean very well. If you cook with any kind of butter or grease, it turns the pan brown, and it is very difficult to clean off. Most of my pans are already stained, and I am a very clean person. I’ve tried both the dishwasher as well as scrubbing them with the little magic eraser that they sent with them. I also cannot leave a review on their website, which is highly suspect. Save your money.
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GreenPan created the original healthy ceramic non-stick cookware. It is the trusted go-to brand for non-toxic, easy to clean and easy to use pots and pans.
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