Review Time
The only thing I can recommend about Greenpan is how quickly they got back to me. However, the response was always that the issues were my fault, not theirs, and they wouldn’t resolve them. My new pan was warped, had a bump in the middle that meant that the middle got really dry and whatever was there stuck and burned. Not their fault apparently and no help forthcoming. Don’t buy these pans!
I am a repeat customer. I disagree with the people on here who say the Greenpan products are rubbish etc. I have found them to be good, and they seem to work as claimed, although one product did kick the bucket in terms of being non stick. Where they need to improve is with their 14-day returns policy. The 14 day policy isn't a "policy" as such as the Consumer Rights Act requires distance sellers to provide for a 14 days return policy, therefore their policy is to merely comply with the law. But "best practise" in e-commerce is to give purchasers at least 30 days. With non perishable products, many give more than 30 days. I would urge Greenpan to reconsider their 14 days policy, which isn't really a policy, as its the law, and replace it with a more user friendly one, which won't leave them with angry, frustrated customers.
EVERYTHING Sticks to these pans! I bought a large and small fying pan to replace my 10 year old Ikea frying pans. Everything I try to fry (in plenty of oil) ends up stuck all over the bottom - I can't even fry an egg. I've now reverted to my old Ikea ones - still virtually non-stick after 10 years. The customer service is appalling, they just blame you for using the wrong oil or cooking at the wrong temperature and they sent me tips guidance on how to use a frying pan. They also suggested I boil water and washing up liquid in them after use. They absolutely refuse to accept any responsibility for their shocking product.
We bought these pans, large and small frying pans in the hope that they would last for years as advertised. Unfortunately, after a month or two we noticed things sticking pretty badly. It became worse and worse as everything we used it for would result in broken foodstuff. Eggs, gyoza, omelettes, even vegetables and chicken stick and this includes plenty of oil. We contacted the company directly with photos and explained but they shirked responsibility saying it was probably our fault and recommended cleaning them. A joke to be honest. We expected a professional product and after sales service but got none of these. Awful product, completely overpriced.
Pan was chipped after one use. I was so careful taking them out of the packaging and hand washed gently, used a silicone spatula over med-low heat. The website will not let me leave a review and they won’t let me return since the packaging is not intact.
Poor quality pans. You only have to look at it and there is damage on it. And if you come into contact with the helpdesk, they will send you a manual on how to handle the pans.With us they don't even go in the dishwasher and I have 3 pans all with scratches and pieces from the non-stick coating.price quality and warranty worthless.
well like so many others here my pan has given up after 10 months, it looks in perfect condition and has been used carefully and in line with the instruction, but over the last month the non-stick coating has stoped working and absolutely everything sticks almost instantly....no problem I thought they went on about the great warranty when I bought it so I contacted customer services, Immediately I was accused of misusing the pan, this is despite sending pics showing the good visual condition of the pan, that followed by a refusal to help at all and that it's my fault for using it. WOW and that's that, I have been ripped off and had I looked here before I spent ALOT of money on a now useless pan I would have known to avoid. BUYER BEWARE!
Purchased Valencia Pro $579.00 set a month ago. Performed the egg test. Did not stick. The egg slid out of the pan. Made an omelet with cheese. Cheese did not stick. Slid right out of than into my plate. I cooked steak tip in the pan with the grooves. Added various seasonings along with barbecue sauce. Nothing stuck. I cooked spaghetti, water over flowed. Very little water left in the pan. Spaghetti did not stick. Each one of the meals, clean up is a breeze. I have not put these pans in the dishwasher. I use wooden utensils. A product such as Green Pan, for me to leave any type of review, not to mention a 5 star review is rare.This product, at least the Valencia Pro does everything it says.Thank you
Based on the other reviews I’m not at all surprised. I said when I found the time I would rate these pans because I was so pissed off about them. In March 2023 I bought these expensive ass pots from bed bath and beyond a few weeks before the store closed down. By April those mf’rs were already chipping! Since I paid $350 for these pots I thought they would be good and wanted to make sure I followed instructions on how to care for them. Nope! Chipping 3-4mths after purchase. Now I’m having to throw 1 pan and the smallest pot in the trash because of it. That’s a got damn shame! Waste of money! Here I’m thinking yeah go ahead and invest! I paid like $100 for a Rachel Ray set like 10yrs ago….i just threw them out thinking I was replacing hers with a better brand! That’s how long her pots lasted for me! I’m livid these pots are trash. The box also said a 10 piece set but when I opened it there were only 8 pieces! GREEN PAN! You mf’rs are frauds! I can’t believe it!
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GreenPan created the original healthy ceramic non-stick cookware. It is the trusted go-to brand for non-toxic, easy to clean and easy to use pots and pans.
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