Review Time
When I first received these pans, I was so pleased. They are really pretty. After only a few months of use, I cannot get the exterior clean. I contacted the company and was assured that I could get the stains off with a few easy steps. Nope. The company asked for photos and responded that these are cosmetic flaws and will not do anything about them. Ugh! I also think it is no longer non stick! What a waste!
We recently bought a 11pc set, initially the 26cm pan was brilliant, after 3 weeks eggs started to stick to the pan… for the price paid, we did not expect this after such a short time. We cook and clean as per manufacturer guidelines, so pretty disappointing given we paid a premium for “quality” pots and pans.
Terrible! I got the green plan Bobby flay and it already is showing burnt marks and scratches. This was not mentioned at all in the descriptions! Poor quality and when I reached out for assistance they said it was my fault and nothing they will do! Will be taking serious actions now. Beware when buying this product! A reason they have a 1.6 rating.
I bought it in November... it did crepes beautifully. 5 months later, not so much. We cook every day...low to medium/low heat (as per their warranty), clean with a soft brush (per their warranty) and store with a soft cloth between each when stacked in the cupboard. Sadly, they tell me they are "well trained" to know when something falls under their warranty provisions or not, and yet my pans have "burnt on layer" from the pictures I shared. Well, it's not burnt on, because that would indicate high heat, which it wasn't. Any residue is simply from food that gets stuck, even with the low temps we cook at. Truly disappointing we cant find non-stick construction in a safe and non-toxic pan set, which clearly is not to be found in Green Pans
I would not recommend Green Pan ceramic pans. After about 5 months of use the pans started to discolor and burn easily. I had to clean with baking soda, vinegar and non abrasive scrubbing pad after I used them. One of the pans’ ceramic facing cracked. Green Pan was no help I remedying this and was even condescending. Not recommended!
Purchased a full set of pans for my daughter less than a year ago. Two have scratched. She'e emailed the company, twice (no response), she's filled in their online form and STILL no response. There is no telephone number to contact them. I was going to order a full set of pans from them for myself but have been waiting to see the outcome of their response to her. I think I have my answer.
CRAP!!! I followed every direction and ‘warmed’ the stove…cooked at low to medium heat only….hand washed it in warm soapy water and still tarnished. 12 emails back and forth later with their WORTHLESS warranty they finally said they would replace it (I used it once!) and this is what they said:Unfortunately, your replacement may not match your existing set. We apologize, but we cannot accept exchanges once your replacement has been delivered. Once a replacement has been sent, we have fulfilled the warranty. Your replacement pan does not fall under the warranty
Got a whole set to use when we re did the kitchen as a treat. Within 6 months, one of the pans is so sticky that we just don’t use it anymore. Now we don’t use any of the pans from the set. I’ve tried to contact the company about this as it was still under warranty at the time. However they have not responded to any of my emails.. don’t waste your hard earned money like I did
I have been trying to reach the companies customers service. I emailed to discuss a warranty issue and three emails and no response. This company is a scam no way of contacting anyone. I will start money claim online to get this matter resolved.
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GreenPan created the original healthy ceramic non-stick cookware. It is the trusted go-to brand for non-toxic, easy to clean and easy to use pots and pans.
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