Review Time
I wish I could rate them lower. After a long time with this service, I am finally leaving. They show no concern for customers and often provide incorrect information. Even in-store, they misrepresent contract details. When I indicated my departure, they seemed indifferent, claiming they had plenty of other customers. As someone from a family of six who has used their services, I am the last to leave. Don’t waste your time with them.
I would give them a zero if I could. After being with the service for a long time, I’m finally leaving. They show no concern for their customers and consistently provide false information over the phone. Even in-store, they mislead about contract details, leaving me to sort everything out myself. When I mentioned I was leaving, they seemed indifferent, saying there are plenty of other customers. As someone from a family of six who has used their services, I am the last to depart. Don't waste your time with them.
I returned my device and have been threatened with charges for an unreturned item. Despite providing proof of postage, I was told by the support team that they received it. Today, they took money from my account without justification. I still have my proof of postage. My next step will be legal action. Be cautious with this company.
I contacted the company regarding criminal activity involving unauthorized direct debits. They refused to assist in any meaningful way, disregarding my reference number and failing to open a case. This is the worst customer service I've ever encountered. They clearly do not care about their customers. Avoid them at all costs!
I have been trying to cancel two unused phone lines for three years, but they continue to refuse my request with endless excuses. They do not provide a direct email for customer service, making it impossible to resolve this issue in writing. I have made payments to avoid credit score problems, even though I no longer use these lines. I demand immediate cancellation and a written confirmation. If not addressed, I will escalate this matter to the relevant authorities.
The questions that appear before you start typing are laughable. They could start by stopping the fraudulent direct debits on random accounts. They have been scamming customers for years. This unethical practice often goes unnoticed until it's too late, leading to complicated investigations. It's shameful how this company operates.
I attempted to renew my contract online, but the link didn’t work. When I visited a store, I was told the contracts I received in an email didn’t exist. After some confusion, I was helped with a new contract at my existing rate, but I continued to receive threatening emails. I eventually contacted customer service, but I remain skeptical of their reliability. I would advise anyone considering this service to think twice due to their poor communication.
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