Review Time
I found the service department manipulative and dishonest and they failed to do the work that had been booked in, citing “technical problems”. I was also told at the service centre that it would cost a minimum of £156 to diagnose why the parking sensor wasn’t working. Quite ridiculous.
I'm currently trying to sell my Mini I bought in Jan 2020. Nothing wrong with my mini, I've had another baby and need a bigger car. I was sold my Mini at Halliwell Jones 2 Mills site by a Paul. I was sold it on the basis that it had had a full service just before purchase. THIS WAS A LIE.I can no longer sell this on as a full service was not done, when I was told it was and was then due on the schedule MINI dictates (which was in COVID when everyone was closed), unless I sell it for below market value....of course.This company are liars and I am now stuck with an expensive car that is not for our family.
Buying the car was a great experience. Since then, no one replies to emails, no one phones back when they say they will and if you complain it gets escalated to more senior people who don't reply to emails. If you want a mini do get one but I'd be exceptionally wary of buying any service that requires you to interact with them once it has been driven off the forecourt. Before deciding to write this I:Phoned asking to book my car in for a valet. I was told they weren't sure if they did the valets they told me I was entitled to when I bought the car but would check and call me back. They never called back. I emailed after I'd scratched the boot of the car. I received a reply to say they'd be in contact in 4 hours. They never did. When the car was due a service I let mini know about my previous 2 experiences. I was told the free valets were "just a wash and vac" giving the impression that it was OK to miss out on them because they were a bit crap. I complained and a very nice man apologised, offered money off the service and said he'd make sure did what they said from now on. I emailed to book it in. I never got a reply. Great car, woeful aftercare.
No communication what so ever ! Do not return calls or emails , such a shame as have lovely product . Told could collect car one day , sorted insurance etc then said it wasn’t ready ! ( had to pay insurance swap over fee ) car was in north wales still waiting to be transported ,I no this as I phoned north wales dealership . Honesty would have been good as it would have not been a problem . Called yesterday to be told it would be ready some time this week . Helpful when you work full time . Help !!!!
Was at te service department yesterday asking for service after an old lady in reception not been very helpful and racist towarrd me I didnt take a notice till today I went back in very good manner I said I am the guy from yesterday still whating for email she said yes the rude guy from yesterday as I wasnt only ask to see a manager and even if I waas u as customer service wouldnt call the person that after complaint to branch manager hopefully they train her in her job and customer service and makeing sure she dosnt treat anyone diffrent just coz there color of skin or not been from here been in customer service for 20 years never seen anything like it but hey is normal our people always been treat it this way even its 2023!!
Be careful everyone they sell you Products what don’t work with a car I brought my wife a mini convertible brought dash cam and doesn’t work because you can’t fit the rear cam because of the convertible roof. Now can’t get my money back and they want to charge me £250 to take the front one out it’s a joke car gone back they have had my equity money and deposit since November of £15000k they should of known that this would t work with this car but still sold it to me £500 plus £400 fitting.
We had our 420i convertible repaired there. The amp had drowned in its boot compartment, due to water ingress. Haliwell Jones completed the job with a 2 year parts and labour warranty. 18 months later it failed and they refused to make good their very shoddy workmanship. With hindsight I wish I’d read the endless reviews about their attitude and ability. I would strongly recommend you refer your vehicle to a reputable BMW service company who care and take a pride in customer car and honesty.
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
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