Review Time
over the last 20 years l have purchased 6 BMW's for both myself and family. Last Friday on the BMW dealership site l saw a 2021 5 series with low mileage at your Chester sitei spoke to a gentlemen whose name l believe is Russell the conversation went well and l asked for some detail to be emailed to me-by the afternoon this still had not arrived, bearing in mind l was asked could l proceed that day with the purchase, so time was important. Apparently he had taken down an incorrect email address(despite having it corrected l am still awaiting the response) We are now at the pricing stage of the deal, l asked he come back with the very best price and if it was acceptable l would proceed- i kept my phone by me all afternoon and the next day- not a peepHaving earned my living for 50 years in a sales environment l find it hard to believe this lack of interestso on Tuesday i phoned and having checked that the manager is Nick Hankey i phoned to speak to him, l was told he was on a call and left my mobile number with a promise he would phone me back- needless to say Im still waiting his callif this is the standard of service given to potential customers prior to purchase heavens know when the car leaves the showroom what they can expect
Oh dear what happened to Halliwell Jones. It used to be so good but absolutely no Customer Focus whatsoever. I went to see if i could book in to do some work on my car to find that they would not book me in without an inspection….but i know what needs doing why can’t i just book it in? No inspection then we wont warrant the work. Two weeks to wait for an inspection then at least another two weeks before we book you in ???? Then round and round again we go. How pathetic and I don’t understand why you wont warrant the work a customer pays for. I only gave 1 out of 5 as you can’t give less. If any of the leadership read this you need to understand what your legal team have done to your process and you need to think about who it is that pays for the Company….thats right its the Customer. I have booked in around the corner with someone else - guess what…is that what you need. No problem let’s book you in !!!
Absolutely shocking!!! I have had the staff twisting my words, calling me a liar, refusing to help, and they all have poor attitudes towards you. Reluctant to fix my car when it was their fault and made my car worse than what it was when it went in. You would have thought as they are a ‘respectable’ company/garage they would treat you with respect, but overall have done nothing but try to rip you off and have caused damage to other peoples cars!!! When questioned have not held themselves liable or took accountability. Wouldn’t recommend and 100% avoid!!
Stay well away. Worse car dealership i’ve ever had the un fortune of dealing with. Biggest mistake I’ve ever done finding that car in there garage. Swindled me thousands and had the cheek too lie and lie in my face. I won’t set foot anywhere near there garages again.
Terrible attitude and service. Someone snapped off my back windscreen wiper on my 3 year old mini - One day after warranty ended. I explained that I just needed a new one putting on it. They insisted I bring it in first and charge me over £100 to tell me what needed doing! I told them I didn’t need that and just needed a replacement, so they refused to do it for me. Really rude on phone. Took it to another BMW garage and they did it for £28. No quibble. Will never go there again.
Shocking experience dealing with Halliwell Jones Chester. I have an issue with the headlamp on a brand new I4 (water/condensation in the sealed unit). Very disorganised. 2 visits and both times they have said they need to order the part! Also misplaced my key when I went to pick up my car. Very poor service. My advice avoid!
This dealership is the most incompetent company I think I've ever come across. They cannot be bothered to do their job and find faults with the car they'd rather say they suspect faults so they can keep on charging customers. Do yourself a favour and go to a more reputable dealership where they know how to diagnose a fault. This dealership is not even worth the one star!
HJ are the worst car dealership you could ever go to. We have been a customer for years, our family have purchased Minis, BMWs and a Mercedes from them, at least 12 cars., even more. We purchased a BMW i3 only six months ago, I spotted another vehicle I liked more and this was £1000 less than what we paid for the i3. They came back to with an offer £4500 less for our car as a trade in, that’s only 6 months, I’m in absolute shock! How!! They are absolute rip of merchants and a disgrace to the automotive trade.I waited for a call of Andrew Richard from mini all day ready to do a deal, didn’t hear a thing, actually I rang him, so I went over after work and he was rude as soon as he looked at us and very unprofessional. I sold cars for a year once and I was always professional and gave everyone who walked through the door my time and manners and help them get the car they want, courtesy doesn’t cost anything. 1 million pounds worth of sales in a year wasn’t to bad for a first timer. Go somewhere else for your car please, save yourselves from these people, we will never buy a car from them again..ever. So disappointed.
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
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