Review Time
Visited the sales room in the hope of booking a test drive of various BMW electric vehicles. We were told there were none on site but that they could arrange for some vehicles to be delivered for us. Three weeks on and haven’t heard a peep! Makes us think that when the salesman asked were we business or personal purchasers, that maybe we would have had a better service had we replied business……
Very good and friendly when you come there for usual services. Once something need to be done after - terrible experience. On vehicle inspection they told I need to change wheel and tyre and they will send me the estimation on this and other parts. But after that weeks passed already, they ignore any letters, advisor doesn't pick up the phone. Call center promising they will send the details "later today" everytime I call and obviously keep ignoring. Complete nonsense assuming that's their money i'd pay them if they just give the prices right?At the end very unreliable service who doesn't care. I would not recommend
My car has had egr recall three times now,just had message on cars idrive system that there maybe egr leak and to book it in immediately phoned halliwell jones they said theres no recall on this part now,they would look at car but if it turns out it is something else then i would be charged,this part was only changed two months ago, this is a part which has major design flaws , yet they want to charge me to look at there faulty part ,when car goes in they do a health check , last time it went in they said three of the tyres were damaged with cuts down to the threads in two off them, the car was due an mot so checked there so called cuts , absolute joke there was a 3mm nick in one nowhere near the threads and couldn't even find other damage they were talking about, they kindly offered to do the work, for people who know nothing about cars would have happily been conned out of hundreds of pounds, check before you let them do any work, con artists
HiI had a service and MOT on 27 September 2023 at Halliwell Jones Chester. I waited SIX hours in the service centre for my car as I have a disability and there was no spare car. My car also showed an alert that it may roll away so they said they would investigate. My car Passed the MOT, but NOTHING was done on the service, not even an oil check which needed 1 litre to be put in when I checked. I had 1 tyre on that was the wrong size but the staff member didn't realise and tried to say I needed hundreds of pounds worth of wheel alignment doing. I addition they didn't realise there was no coolant either until I replaced the tyre (wrong size) and an 18 year old told me the tyre was the wrong size and there was no coolant and my car was about to seize up. With regard to the warning on my dashboard they flippantly said the whole dashboard needs replacing.I wouldn't trust them with my walking stick never mind keep me safe on the roads. I went to the BMW specialists to get the best help and quite honestly an 18 year old level 3 student knew more than them all put together.So unless you figure out why they thought it was OK for me to drive away in a dangerous vehicle and take my money I will never buy BMW ever again.
I took my mini for an MOT and service and what followed was a string of poor communication, poor customer service and a huge waste of my time causing me much inconvenience. Noone seemed to care or acknowledge. I would use a local garage over the dealership anytime...better service and price.
BMW Halliwell Jones ChesterBMW Halliwell Jones ChesterWe took our car for a free warranty check and 1st MOT.We told BMW about a couple of faults and left the car there. When my girlfriend went to pick up the car is when things went wrong. Several things had been flagged on the warranty check but not fixed, the faults we pointed out were not dealt with satisfactorily and my girlfriend was told "they're fine" which they were not. The MOT was failed on tyres that were less than 8 months old. My girlfriend was told the tyres were dangerous and would need 2 new tyres at a cost of nearly £600. My girlfriends father (Mr tyres) worked for Michelin tyres for 34 years and went to inspect the "faulty tyres" and found no fault. Displeased with the service, attitude and dishonesty of BMW halliwell Jones Chester I took my car to another BMW dealership where they told me the tyres were fine and asked why non of the warranty work flagged on the halliwell jones report had been done.I feel that BMW halliwell Jones acted in a dishonest, misogynistic and discriminatory way when they saw my girlfriend drop off and pick the car and "tried it on" to rip us off as they had done free work and had to make up some fault to get their money back.This dishonest behaviour is against the law, sexist behaviour towards my girlfriend is unacceptable. When you buy a BMW and spend a lot of money doing so you expect much better customer service.It's nice having a BMW but it's awful dealing BMW halliwell jones chester. I'll go elsewhere for my next car.
My car was called for a EGR Recall, to which the EGR valve had to be replaced 3 times. Up on collecting on the final replacement of the EGR, the vehicle displayed a drivetrain error so I used an OBD Reader to discover the error which was EGR Related. The o2 sensor was then replaced as they deemed it had failed, although misread the error leading to also having the EGR cooler changed. This then failed AGAIN, having to return to the garage for the 4th time over two months to replace the egr valve and cooler again. The halliwell jones Chester branch is nothing short of poor vehicle repair management, communication to customers, lack of judgement and responsibility for the defective repairing of vehicles. Due to the on going issues relating to this, the DSC unit on the vehicle then failed, all since being recalled as an emergency as the car was taken away by Halliwell jones roadside at the beginning of June, and was not returned until 10th of September. Possibly the worst experience I have ever experienced with any garage I have been too. All of the above issues then lead me to reach the point of having enough, to which I had to sell the vehicle as it then went into limp mode, a failed DSC unit, a misdiagnosed error digressed into many worsened issues causing me to HAVE to sell my vehicle.
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
