Review Time
If I could give zero stars I would. Went today to look to purchase a BMW X1 or X2. Went to reception desk and was ignored till the receptionist decided to give attention. Told her what we were after, She asked "New or Used"? we said used. She picks up the phone to ring someone. While the phone is ringing out, a guy comes over and asks if he can help. The receptionist looks up, rolls her eyes, sneers and says Used! at which point, he promptly turned on his heel and walked away.We are told to take a seat. After 20 minutes of waiting we walked out. As far as we are concerned they are, extremely rude, ageist (are pensioners not allowed to purchase BMW's??) and snobs. Do not bother with this garage. After being BMW drivers for many years, we will now return to Cheshire Oaks Audi garage where we were treated with respect.
Car was re-called in December 2023, earliest space was March 2024. It went in to have the EGR cooler replaced. Experience dropping it off/ having a courtesy car all went fine. Now 2 weeks after having the car back, my engine has ceased and they are telling me it's nothing to do with it being in with them merely a few weeks earlier, they are not accepting any liability or responsibility and I'm now left with a car I can't drive and potentially a huge bill. Not happy, and not a coincidence. Will be lodging a complaint with management.
I dealt with Tait who took me through each stage of purchasing a used Mini which he arranged to be brought over from the North Wales branch. I arranged to go in for a test drive, then Tait sorted all the necessary paperwork in time for me to complete the purchase 6 days later (my choice for date of completion). He kept me informed with emails and phone calls, just the right amount of contact. He was very knowledgeable, friendly, patient, explained everything, and answered all my questions. We sat in the car and he went through all the controls to ensure I was happy and understood how everything worked. I had traded in a much older Mini, so things had changed somewhat. I had also changed to automatic, so needed to get used to that too. I love my new Mini and look forward to driving it. I think that purchasing a car is a big deal and I will certainly remember the experience. It means a lot to have good, friendly service and all the staff who passed by Tait’s desk acknowledged me and had a smile or friendly word, again all credit to them too. Thanks also to Dan for coming to have a chat to ensure I was happy with everything.
My car was in for a manufacturer's recall on the Exhaust Gas Recirculation Cooler. I made the booking in around December 2023 prompted by the service department. The admin person said they needed the vehicle until 5.30 pm. Arrived home by taxi (£24) and got a call to say it would be ready early. They did not carry out the work saying a replacement was not needed only a check, which was not what I had been told from way back in December. So a day wasted plus costs. I found it very difficult to believe what I was being told by their staff and told them so, to which they just shrugged.
The sales representative was the best part of my experience. Nice, polite, knowledgeable. We brought a mini and on pick up a valet and new front wipers were promised. On pick up, car there for us, guided through ok. It was a rainy day but when home and on drive neither new wipers or valet had been done. Totally ignored. Had photos to prove poor handover condition. Did receive an apology but refused to let them rectify their mistake. Did our own valet. They did post wipers to me. In the end a total let down.
Brand new car ordered and ended up being driven 300 miles for delivery and covered in filth as a result. If I order a new car, I expect it to turn up on the back of a transporter as other BMW dealerships have done in the past. If you put 300 miles on it, is it still a new car? I would not order anything from this showroom again. They have offered to refund the cleaning costs of the car, however it should have never turned up like this. Totally unacceptable.
Took my x3 for service and found I needed 4 new tyres which I was aware of. They quoted me £400 more than what Nat tyres and kwik fit would charge. No problem said Mile W the service rep we will sort out some monies off. Sent him a text again this morning with prices I could get the tyres for but they went ahead and fitted. I had a rant when I went to pick up the car and he knocked of £140 but when I got home that wasn’t the case and was only £60 more fool me for not checking.Absolute “bankers” steer clear rip off merchants
Emailed Halliwell Jones Chester yesterday to arrange a test drive on Volvo xc90, got a reply from David Mai with a video of said car which I didn’t ask for. And let me know if you need anything else. I replied I would like to arrange a test drive, no reply. I phoned today and spoke to a nice lady who said she would get David to call me back to arrange a test drive, the call never came. Looks like I’ll have to go somewhere else to buy my next car, after reading the reviews I think I’ve dodged a bullet.
I just part exchanged my vehicle for a BMW at Halliwell Jones Chester. It was such an easy, stress-free experience. From the minute I walked in the receptionist offered my a lovely coffee. The sales reps were helpful but not pushy. Micheal Pinto my sales rep was absolutely fantastic. Great communication throughout the whole process. He was sending me updates and videos of when the car would be ready to collect. Even the finance guy was great!I've already said I'll see them in a couple of years when I upgrade. 10 out of 10.
Recently purchased a used Triumph. Spoke with Gareth, who was exceptionally helpful with answering all my queries. He explained that the bike was in excellent condition and sent a video. Arranged for the bike to be delivered by Karl on a Saturday. Once delivered and checked over, the bike was as described. Thank you both to Gareth and Karl.
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Welcome to Halliwell Jones MINI, Chester. Your authorised local MINI retailer, with excellent offers on new and approved used MINIs. Visit us today.
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