Review Time
I recently rented a camper from HappyCampers and had a great experience from start to finish. The booking was easy, and the team was helpful and responsive throughout the whole process. David, in particular, was awesome he made sure I had all the info I needed before the trip and quickly answered any questions I had along the way.The camper itself was clean, comfortable, and had everything we needed for a smooth trip around Iceland. Everyone I interacted with was friendly and professional, which made the whole experience even better.Highly recommend HappyCampers if you're planning a camper trip in Iceland. I'd definitely rent from them again!
They provide very poor service with violent demeanor and intimidation for their own benefit. At first they wanted to peovide us with an unroadworthy car and later they charged us 2200 USD for supposed damages to their vehicle? Do not go with them.
Contacted Bart on a Sunday (forgetting it was a Sunday) a few months back with an enquiry via Whatsapp and to my astonishment he replied within 5 mins even tho he was in France, again made an enquiry over the fone last week and again was a great help, talking me through how to fix a blockage on my hot water system, met him today and his lovely wife and they could not be more helpful, couldn't recommend highly enough, most definitely a 5 ⭐⭐⭐⭐⭐ rating, great people to deal with..🙂
Generally, we have quite positive experience with Happy Campers even though we had some issues with our camper van during our 15 days rent. But they helped us every time, their people are also kind and helpful and they even compensated us for some of the troubles we had. We will gladly use them again.
I had an extremely disappointing experience with Happy Campers that I feel compelled to warn other potential renters about. What was supposed to be an exciting adventure turned into a series of frustrations and unexpected expenses.Delayed Pickup:Our rental began on a bad note with a delayed pickup. Despite the booking confirmation email stating an 8:00 AM pickup from our accommodation in Keflavik, the van didn’t arrive until after 8:30 AM. The Happy Campers support team stated that we should have seen the 8:15 pickup time stated on the website, although this conflicts with the email confirmation we received. This delay caused us to miss our activity reservation.Hygiene and Faulty Equipment:The condition of the camper van was appalling. Upon pickup, the interior was dirty with noticeable dirt and hair. We had to extensively clean the cooking tools and utensils before use, and several advertised items were missing altogether. The provided sheets were stained, and all the zippers were broken, which compromised cleanliness and comfort. Sharp metal was protruding from the corner of a bench, which damaged multiple pairs of our outdoor pants and posed a serious safety hazard.Shortly after starting our journey, the cooking pan broke off its handle, rendering it unusable. Despite reaching out via the chat function on the provided tablet, support was unhelpful in locating a replacement store. We were unable to cook meals for a few days until we could find an open store to purchase a replacement pan ourselves, adding unnecessary stress to our trip. We were told reimbursement would be possible with a receipt although we have not received this yet.Tablet Malfunction and Navigation Errors:The tablet provided as part of the rental package was more of a hindrance than a help. It frequently disconnected from WiFi, and halfway through our trip, the navigation function ceased to operate altogether. In attempts to visit Happy Campers’ suggested waterfalls, the tablet directed us onto unsafe private roads on two occasions, resulting in our camper getting stuck for hours and requiring emergency roadside assistance which cost us $821. This would not have happened if the tablet had provided reliable directions.The Happy Campers support team responded to this concern by saying that the tablet GPS is known to be faulty. If we had known that the service was unreliable then we would have happily used Google Maps on our own devices to navigate more efficiently. Overall, these issues severely impacted our travel experience. We spent over $1000+ USD and several hours of our vacation time due to the faulty equipment that was provided with our rental. I reached out to customer support after our trip and was disappointed and shocked to hear that they seemed to blame us for most of the issues we experienced during our rental. Considering the magnitude of these issues, I requested reimbursement for some of the expenses incurred due to their faulty service and equipment. However, the resolution process has been slow and unresponsive.I cannot recommend Happy Campers to anyone. Their lack of cleanliness, faulty equipment, and unhelpful support made what should have been a memorable trip into a series of headaches and financial losses. Save yourself the trouble and choose a different rental company.
I booked with Happy Campers because of their helpful Youtube videos showing us what to expect from the get go. We loved the freebies section. A couple issue with the kit provided to us, but it was probably our fault for not checking properly before we left and being a bit jet lagged. All and all a good experience as this was our first time "camping" and in a foreign country.
I'm sad that it's taken me so long to write this. From the second that we made a reservation the customer service has been amazing, there will always be bumps and bruises with any trip but whenever we came up to one Benjamin was there to walk me through my own blunders. Like any 5 star review I can praise with all of the fluff, but people want the dirt. The only problems that we had were just a few system issues like on landing we had no idea how to get the transfer to the company, so we texted them, but they didn't open till 8am and it was 7am. We were expecting a person to be standing with a sign with our name on it but after walking around for hours we finally made contact with them as we were just about to pay a cab to drive us over. We were with a lot of others trying to figure out the same problem. A bus showed up and took us all to the company. That should be an easy system fix. We were there in Oct. and got hit by an unseasonable winter storm that had us trapped in the north with summer tires. We contacted the company with their in-van tablet, and they sent out a guy to pull us out of the snow and took us to his shop to switch our tires to winter tires without charging us we were on our way, and we finished our vacation without any other problems. If piece of mind and great service mean something to you then this is the company for you, Happy Travels...
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Happy Campers is a family-run campervan rental with locations in Iceland and South Africa. We offer the simplest and Happiest way of traveling.
