Review Time
Terrible customer service, my order has been stuck in Germany since beginning of Jan 25 (order placed in December 24) I have emailed them numerous times and just get an automated response. I have now asked for a refund as the package is obviously lost and they will not reply to my requests. Still get an email that they are moving head office….that doesn’t stop you replying to enquiries. Not happy. Update, so only when the tracking status eventually changes (3 weeks later) do they send me an email. This still doesn’t negate the fact that at no point did they respond to my numerous emails over 2 weeks trying to get an update. My review still stands and unfortunately I would not recommend unless you live in Sweden.
Terrible customer service, my order has been stuck in Germany since beginning of Jan 25 (order placed in December 24) I have emailed them numerous times and just get an automated response. I have now asked for a refund as the package is obviously lost and they will not reply to my requests. Still get an email that they are moving head office….that doesn’t stop you replying to enquiries. Not happy. Update, so only when the tracking status eventually changes (3 weeks later) do they send me an email. This still doesn’t negate the fact that at no point did they respond to my numerous emails over 2 weeks trying to get an update. My review still stands and unfortunately I would not recommend unless you live in Sweden.
Updated review: After significant delays for the product to leave the originating country (over a month with no movement), the hat finally made it! Obviously a huge backlog of items since Nov 2024 across the world for there to have been no movement whatsoever, doesn't give much hope when logistics and transport doesn't move worldwide. No response to request for further information on tracking/product delivery in the weeks before Christmas (as was a present for my partner), but got an email post Christmas with a follow-up and movement for delivery in early January.
Updated review: After significant delays for the product to leave the originating country (over a month with no movement), the hat finally made it! Obviously a huge backlog of items since Nov 2024 across the world for there to have been no movement whatsoever, doesn't give much hope when logistics and transport doesn't move worldwide. No response to request for further information on tracking/product delivery in the weeks before Christmas (as was a present for my partner), but got an email post Christmas with a follow-up and movement for delivery in early January.
I ordered a cap from Hatstore, intending to give it to my grandson for Christmas. I didn’t receive any acknowledgement or tracking info. After 2 weeks I sent an email asking for the status of my order.Fortunately my order arrived the very next day. The cap is great, and I received an email next day to say it appeared my order had been delivered. This correspondence was very positive and friendly, but just a bit overdue.
I ordered a cap from Hatstore, intending to give it to my grandson for Christmas. I didn’t receive any acknowledgement or tracking info. After 2 weeks I sent an email asking for the status of my order.Fortunately my order arrived the very next day. The cap is great, and I received an email next day to say it appeared my order had been delivered. This correspondence was very positive and friendly, but just a bit overdue.
Hatstoreaustralia is the name of the company. However it ships from Sueden. I am now waiting for my hat since 3 weeks and it still hasn't cleared custom in Germany... I don't what they use to ship their products. My Parents send me stuff from France all the time and it takes 1 to 2 weeks max to arrive. Xmas or not. I am not sure that I'll ever receive anything now. We exchanged a couple of email with the company but they are not answering anymore.
Ordered a hat for Xmas gift on Black Friday and I was happy to see a tracking number promptly after ordering however I have seen no updates since Nov 28 of 'cleared and awaiting international departure'. How can it not have even left Germany. Im very sad as I can imagine their shipping times per the website are incorrect and are going to disappoint a lot of people this year without gifts coming in time
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