Review Time
If I could give zero stars, I would. I’ve had mortgages throughout my life, and this is by far the worst experience I’ve had with a financial institution. I regret taking my broker’s advice to go with this so-called “bank.”The issue began when they failed to pay my property taxes on time. I contacted their property tax department via email, and in response, someone from the bank called me. The call was unprofessional from the start — there was a lot of background noise, and it sounded like I was on speakerphone. I could barely understand him.To make things worse, the representative blamed me for the late tax payment. The situation stemmed from the bank using an incorrect tax amount, which led to arrears and a penalty — all because of their mistake.As I tried to explain, he continually interrupted me, insisted it was my fault, and refused to actually listen. I had submitted the property tax assessment as required under my mortgage agreement, but that didn't seem to matter. The third time on this call with loud background noise, the rep on speakerphone, and people talking in the background. The lack of professionalism and accountability is beyond frustrating.
I had to take 2 weeks off work for an injury called them to skip only 2 weekly payment they basicaly told me to f..... off even though I asked before signing with them a few months ago if it was possible to skip some payments in case of injury or family crissis they told yes no problem, we are here to help you but when it was time for me to get help they dont. They are rude they hang up phone in your face many timesAnd when you miss a payment they charge you 50% charge which is highway robbery Thank God I only took a 1 year mortgage I will definitely change next year and never ever recommend them to anyone I will actually warn people to not chose them
My wife went into kidney failure and required immediate dialysis. I had to take some time off of work and lost pay. I needed help with my mortgage payment. I was only 26 days late and they sent it to legal accumulating an additional $1,000.00 in fees. They literally only gave me ONE business day to come up with the funds or they would add on additional fees. In all my years of having a mortgage and dealing with many institutions have NEVER came across this type of treatment.
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Haventree Bank is setting a new benchmark in today’s Alternative Lending space. We specialize in offering mortgage solutions for borrowers who do not satisfy the underwriting criteria of other mortgage lenders. If you are in business for yourself, have bruised credit or new to Canada, we can help!
Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative residential mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.
We are federally regulated by the Office of Superintendent of Financial Institutions (OSFI) and are members of Canada Deposit Insurance Corporation, Canadian Bankers Association, Payments Canada and Registered Deposit Brokers Association.See more
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