Review Time
I went to headmaster for a balayage and a cut and blow dry. I booked a consultation and discussed my wishes for my colour and cut with nancy in the putney branch. we went ahead with the appointment. what i ended up with was hair that looked like it had been streaked from the 70,s,and a cut that had zero style to what i had asked for. i complained to customer care, they sent me back to the salon manager that took a look covered the mistake with a toner that was orange and sent me on my way. i complained again to customer care and after a fight was given a partial refund for my colour, i wanted a full refund as the mistake would have to be sorted at another salon. i spoke with emma and emily at customer service with my concern, only for emma to slam the phone down on me. i got treated like a criminal because there member of staff messed my hair up. at present i am still having to spend time emailing all my concerns trying to get the full refund. i wanted a treat for myself what i got was a disaster and a full on battle to get the refund. DO NOT GO THERE!!!! UPDATEi cannot seem to open the link you have provided, just another obstacle in the way when you try to get to the bottom of the complaint, headmasters please can you send me a link that works!
Had a wonderful semi permanent colour done by Gintare at the Putney salon. She really took the time to get the colour exactly right and I am so pleased with the result. Customer service from my arrival was excellent - tea and biscuits and magazines provided. I was even given protection for my reading glasses to wear whilst my colour set! Would definitely book again.
My appointment was cancelled an hour before I was due to have it at Clapham high street with no real effort to arrange an alternative asap. However, I found another appointment at Shepherd’s Bush, although a 40minute journey. Amber made it all the worth while. She took her time and was so thorough, I felt bad as my hairs quite thick and takes a while but it didn’t phase her and I wasn’t rushed. Felt like Clapham should have gave a discount code for cancelling though.
Excellent cut and blowdry from the superb Kelsi at Fulham Broadway. Kelsi was brilliant. She asked me what I wanted, listened gave advice and delivered on exactly what we had agreed. Kelsi is incredibly friendly, professional and a great stylist. The Fulham salon is very nice and exactly what I expected. I highly recommend Kelsi.
A big thank you to the salon manager Kennedi for personally fixing the bad haircut I got from another stylist at your salon. I’m really happy with the new style—it’s exactly what I wanted and looks so natural! I truly appreciate the excellent service. I also want to thank their customer service for quickly helping me resolve the issue and offering a complimentary hair cut with highly experienced stylist. The whole process was smooth and hassle-free. I really appreciate the excellent service and the effort to ensure customer satisfaction.
Sam in the Windsor branch has literally saved and transformed my hair. She has helped me embrace my natural hair colour after using bleach for 25 years and added thickness, volume and style using hair extensions.I absolutely love our appointments together - she is full of knowledge, great chat and good advise.She has made me love my hair again and I would recommend her whole heartedly xxx
Headmasters West Hampstead (I can’t speak for other branches) used to be a premium salon experience — highly experienced staff who provided tailored, customer-centred experiences. You walked out looking and feeling great. It justified the price. No longer. Today I barely had a half smile from staff. The colour consultation lasted 15 seconds. An apprentice dumped water in my ear and down my back. I don’t blame her — she was clearly given tasks and little instruction. She seemed almost scared. The blow dry left my hair flat. I wasn’t asked how I wanted it. I have gone back because it’s convenient, but really his salon doesn’t try very hard or justify the high prices.
Headmasters Beckenham - absolutely awful , I have spent far too much money here for an awful full head of highlights that is black underneath ,. Stylist got soap in my eyes and i was soaked on the last two visits . I have now had my hair corrected and will NEVER step foot in Headmasters (Head missed) again!I even got charged to correct the mess up they made
I have been using Headmasters for a very long time and I always had great experience. On my last appointment I had my hair cut by Christopher who suggested new hairdo and I felt like a million dollar babe after he finished it. Thank you so much again :-)
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