Review Time
Really happy with my new hair style! First time I have gone short in a long time. Armonda knew instinctively how to style my hair to suit my face and gave me excellent advice on how to care for the new style and tie it off my face. Thank you!
I feel the service by this particular hairdresser especially Soho, Ellis the senior consultant is quiet vile and rude to clients, her poor timing keeping between appointments and aggressive tone when questioned, to then have the audacity too continue this rude and shocking behaviour, has fully shown Ellis to be quiet performative and entitled to treat clients this way and present headmaster's and their bullying tactics to be their reputation.
My 13 year old daughter came in for a cut and blow dry with Harriet at Wimbledon Broadway yesterday and had such a positive experience I had to review.She told me how lovely and kind everyone had been and that she’d really enjoyed it. She was delighted with her hair which is thick and curly and she finds quite difficult to manage. Harriet had not only done a great job of cutting it well and straightening it (no mean feat due to the volume and thickness), she had done it respectfully and with a smile. I will not hesitate to tell everyone about your wonderful service. This was in direct contrast to previous terrible experience at Rush where they were incredibly rude and rough, criticised her hair and left her feeling extremely upset. Thank you very much to Harriet and the whole team. I cannot tell you how much of a positive impact it had on a teenager.
Martin at Headmasters Ealing Broadway is a genius! He knows my hair so well and is an expert in his field. He has such a great sense of customer care and I wouldn’t go anywhere else. I really look forward to getting my hair pampered with Martin.
I'm a semi regular client at Walton on Thames Headmasters. I went for a cut and blow dry yesterday. Despite me telling the stylist at the start that I wanted the cut to end up 'below the chin' she has done it like a short bob. I even clarified once more after she had started cutting that it would end up below the chin and she said 'yes' so no idea why she has done it about an inch shorter. It looks quite ridiculous so I've had to pin some of the hair off my face til it grows. I think it was the same stylist who over cut my hair about a year ago as well. She's fine with taking out enough weight from the hair but she tends to over cut the length. It will now take about 6 weeks to get it to the length I want. I find Headmasters stylists in general to not listen very well to what you say even if you say it twice and you know you have communicated clearly. It's very hard to find one who does what you want. It's largely the experienced senior ranking ones ( who are expensive) who do what you've asked them.
I have been a long standing client but my most recent visit was different for 2 main reasons1. My stylist was absent so I had another stylist,George, who didn't know me or my hair but worked hard at cutting my hair as I wanted2.I am recovering from knee surgery and am on crutches and George was particularly helpful with the challenges that caused and was kind and sympathetic I left the salon very pleased with my hair
I visited Headmasters Weybridge for semi-permanent hair colour which I have had twice before. I have been bringing my children to this salon for nearly a decade. When I arrived, I was 8 minutes late due to partial road closures in town. I called and advised of this. When I arrived I was made to feel very rushed. I wasn't consulted about what I wanted to have done - the stylist Laura just said she would mix the colour the same as last time. She called someone over to start putting the colour on the other half of my head as she was very stressed and rushed. There was no conversation, no offering me a drink - it was awful. A lot of product was going on my skin and on the black cape. I was then left to wait for the colour to develop. No-one checked on me during this time. When I was called over to the basin, the young lady washing hair was very rough. I told her my head was feeling sensitive and to please use cold water only. She scalded me with hot water. I kept asking her to put it colder and that my head was burning. She then tried to give me a head massage with her very long nails and I jumped up from the chair. I said to her my head was really painful and I had asked her to be as gentle as possible. I explained that I was concerned as I had said that my head was burning. Another person at the basin then said your face and neck are really red. You are having a reaction. This was very alarming to me and I was getting very worried. They still had not called Laura, who had actually put the colour on. Two of the senior stylists Enzo and Jo started talking about how they preferred sweeping the floor to constantly having to make conversation with customers. This was all just hugely unprofessional. I would not expect this kind of conversation to be had in front of clients on a Friday afternoon when they were standing 3 metres apart. I was having a terrible reaction, really upset and concerned and no-one was helping me. The young girl just kept saying you are having a reaction, you can't have colour again. This is appalling. They were saying that I could have a reaction for any reason, it's not their fault. Why not see if if your client is okay before trying to defend your business? I eventually stood up and asked if I could leave. I went to the front desk, they told me how much to pay and let me leave. No instructions for after care, nothing. No-one has called me from the salon since then to check up on me. I think this is the most appalling way to treat a customer. No concern, no care at all. I will never be returning for myself or my children. I have called the salon and out of my 3 visits since June there are only notes made for 1 of the visits. Despite the manager saying notes should be made at each visit. I believe the wrong hair colour was used on my head in January due to the rush Laura was in and that is why I had a reaction. I can only use semi-permanent hair colour and I believe permanent was used instead.Edit - I raised a complaint on Headmasters website and this has been ignored. The manager of Weybridge Headmasters has said she will look into this and get back to me. However I have yet to hear back.
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