Review Time
Hello,We have Gold hosp and extras and been with H/P for many years now - maybe 20?, we are strongly considering moving to basic H/Insurance, so you can understand my shock when we are not treated well. I contacted Health Partners Dental back in November 2017 via their website, stating my disappointment. On a couple of occasions last year I had to cancel my dental appointments due to sickness. Unfortunately, these things happen and are out of our control. The first time I rang, I called at 8am (as soon as they opened) I was greeted rudely, saying we usually need 24hrs notice, so we won't charge you this time, but in future we would like to know the day before . I responded, unfortunately I didn't know my son was going to be sick yesterday otherwise I would have gladly called, I will can bring him in but I don't think Bill K would appreciate that, as there is/was a sign in the surgery advising people not to come in if they are sick and to let them know. The second time, I made sure I rang the day before which was a Sunday, it wasn't my fault they weren't open, so It was 24 hours notice. Again they were rude even though I had let them know the day beforehand. Not only was this customer service unsatisfactory, when the tables were turned, I had someone call me in a sweet voice (at 8:30am on that day) advising that my Dentist is unwell and will not be coming in today and if we can either reschedule or see another Dentist. I was outraged as this had happened on a couple of occasions as well. I had no problem with him having to have the day off because these things happen, we all get sick. However, It just seems that when the shoe is on the other foot, we don't seem to have that same respect as a valued customer. It seems that it is justified for their staff but when the circumstances have reversed, we are treated with a lack of respect!! I then received an automated message that Health Partners had received my message and someone will be in contact with me within the next 7 days...but to no avail? I then have only recently received a voicemail message apologising that someone had passed my email on to her and If I could ring her back. So even my complaint wasn't taken seriously, they didn't respond within the 7 days (Back in Nov 17), she said shed only just received it and then couldn't follow me up but expected me to call her back? Lastly, I went into Health Partners on Monday 5th of Feb, to put in a Claim for a Naturopath, the lady at the front desk got me to sign and said she would process it, the other day I received a claim to fill out...so what happened there? I feel really let down by Health Partners and especially at this stage they should be valuing their existing loyal clients and looking after them
Good health fund that has covered all operations and procedures we have had. Excellent and low cost dental, optical and physiotherapy services.Large savings with prescriptions capped at $36 (or so) at partner pharmacies and 20% discount on non-scrip items.
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We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community.
We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running.
Find out more at healthpartners.com.au
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