Review Time
We have been with Health Partners for around 30 years and have always had Gold Hospital and Gold Extras cover. We have hardly ever used the Hospital cover. Raising a family, the cover seemed very good. Now the Extras cover seems to not "cover" much at all, unless you use a Health Partners service. We do use the Dental and Optical services, which are good (although cost of glasses is surprisingly expensive!), but there are many other private services such physiotherapy, podiatry, remedial massage therapy and chiropractic that we seem to only get minimal rebate for. And the pharmacies that have an agreement with HP to provide 20% off now seem to use this at their discretion! They never used to - it was always 20% off, even if the item was already on special. So who is the winner here? The cost of premiums continues to grow to beyond affordable due to the large number of people exiting the private health system, just as we are reaching the stage of life where we need more health services and our income is fixed. After a working lifetime of paying for private health cover we do not want to now rely on the public health system, but its looking increasingly likely.As we are surely not the only people in this situation, can HP consider some kind of "loyalty reward" for long term customers in the form of a reduced premium? And a $12 movie ticket or a self-congratulatory newsletter with a "healhy" recipe is hardly a reward...Yes the claims are prompt and the staff answer the phone professionally, but these things should be a given, not a reason for 5 thumbs up! Take a long hard look at who your customers are and what their needs really are and then get back to us.
All staff are very helpful - Optical & Dental services are great. We would not think of going elsewhere for our hospital and medical insurance (although it is getting very expemsive). We think there should be more reward for long time members in regards to costs.
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We’re on our member’s side and have been looking after SA’s health for over 85 years. As a not-for-profit health fund, we’re passionate about our mission to improve the health and wellbeing of our members and our community.
We’re for better value and Canstar agrees - we’ve been awarded Australia’s Most Satisfied Customers by Canstar, 6 years running.
Find out more at healthpartners.com.au
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