hearthwarm.com

1.2
1.2 Based on 82 reviews

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Average Rating

1.2

/
5

82 Reviews

5 Star
1%
4 Star
2%
3 Star
2%
2 Star
1%
1 Star
93%

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Sandra Douglas
Good responsiveness, no issues

I ordered this, but paypal took too much (they added tax on when it shouldn't have been). I messaged the seller and the extra amount was refunded within a couple of hours. I didn't get a delivery notification, but when I emailed them, they sent the tracking link. Package was delivered within 2 weeks to the UK - it came from China so expected some delay. I was concerned about it being a scam after the reviews, but have not experienced anything but good service from them.

5
Date of experience: Oct 28, 2025
bobby
worst website to order scammers I…

worst website to order scammers I ordered something and never received parcel when contacted customer service few time they bullshitting me every time

1
Date of experience: Oct 27, 2025
Catherine
Absolute scam

Absolute scam. Overcharged by £5 compared to what the order confirmation said, they said they’d refunded it but they haven’t and the goods never arrived so I have done a chargeback through my bank.

1
Date of experience: Oct 24, 2025
Kbrown
Absolute scam they take your money and…

Absolute scam they take your money and then don’t send the items.

1
Date of experience: Oct 23, 2025
Julia Ebsworth
Do not buy from Hearthwarm its a total scam!!

Please don't fall for this scam of a company. I ordered socks, they took a month to areive and look nothing like advertised. Just a cheap pair of socks with a felt animal attached!

1
Date of experience: Oct 22, 2025
Kerry Fell
Ordered socks on 22nd October 25

Ordered socks on 22nd October 25. Not received anything contacted customer services and they keep lying to me saying they will chase courier.Repeatedly asked for refund but they just sending generic message generic reply

1
Date of experience: Oct 22, 2025
Colonel Mustards-Adventures
An absolute scam

Ordered on 22 October for an early November birthday, several emails requesting an update but just get a vague reply. I have asked for a refund twice. I paid via PayPal but it doesn't show in the account for opening a resolution. Avoid this company at all costs.

1
Date of experience: Oct 22, 2025
LISA HARDY
SCAMMERS AVOID ORDERING

UPDATE Customer service just keep sending the same email saying its been dispatched with a tracking.link that doesnt work and refusing to provide a refund. Please do not give them your hard earned miney dispicable company Much the same as everyone else,cannot believe i didn't think to read these reviews before ordering! Ordered 20th October received nothing! Chased via email and customer service say they have no tracking updates so have sent the order.What a scam so annoyed at myself for falling it!AVOID do not order anything!

1
Date of experience: Oct 20, 2025
Chris B
Scam company and item will never…

Scam company and item will never arrive. Awaiting chargeback

1
Date of experience: Oct 20, 2025
Michael White
They can improve by going out of…

They can improve by going out of business, avoid at all cost they are scammed, they don't send the goods they tell you is a problem with the carrier, its not ,they don't send them , do not send them money ,this company needs to be investigated and closed down , do not order from them

1
Date of experience: Oct 20, 2025

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