Review Time
How do I leave zero stars?? Bought 2 pairs of socks at £12 each as they looked like a great Xmas stocking filler. Product arrived a month after ordering and it's vile. Nothing like the product shown. Instead of knitted sloth socks I received a pair of bown nylon nightmare socks. I wish there was a way to upload photos to this review. I put in a complaint to their customer service department and the had the cheek to offer me a £2 refund and told me my order aligned with their warehouse products.... Might want to tell the website to update their pics to also align with the warehouse. I wouldn't have paid £1 for these socks if I'd known what they really were.
I too fell for the cosy looking socks which I thought would be a great present for my daughter, when they arrived I was so disappointed! They look nothing like the picture, they look like an old ladies pair of tights with a poorly made sloth attached.There was No nice packaging as in the picture, they were stuffed into the smallest cellophane bag they could find to save on shipping I imagine.The stitching was all coming undone where they had squashed them in the bag, they are the worst thing I have ever brought online and now I need to find another present as my daughter would probably cry if she saw these, a complete rip off, don't buy from them.
Huge red flag, here. This company is beyond any doubt engaged on a hugely fraudulent enterprise. Learn from our experience. We ordered four pairs of cute novelty socks for Xmas gifts at a cost of £46.76 and paid on a debit card. Nearly four weeks later, there was no sign of the goods being delivered. Repeated emails to “Heartwarm” elicited only boilerplate assurances that the shipment was now with the carrier, that they would be telling the carrier to get moving, and simply to be patient and we would receive our delivery. We never did. The final straw for me was when I got an email from a carrier called “APG”, telling me they were going to deliver on 19 November. When nothing arrived, I contacted the carrier, quoting their consignment reference, who told me that they had not received the package from the supplier, so it was not on their system. I checked my bank account, and as luck would have it no money had as yet been paid to Hearthwarm. I instructed my bank not to pay any transaction from my account to that payee. They advised me to cancel my existing debit card, which I agreed to do, and issued a new card immediately. If you’ve ordered from this company, I urge you to do likewise. This is a huge purchase scam enterprise. Avoid it at all cost.
Its a total scam. I bought a couple pairs of warm socks from it, and the scamming had started from the beginning. First they overcharged me but sent me the wrong invoice of correct prices. Then they sent me an email saying the package has left the US depot, it was updating every 3 days but not moving anywhere, it happened for a month and suddenly tracking stopped. The package was still in US after a month. After 30 days of purchase date, I emailed them to check on my parcel, they kept saying on the way only. Got frustrated and asked for refund as I could clearly see the parcel is not arriving anymore, they refused to refund saying it not our fault the logistics are delayed. I asked them how long you want me to wait before I raise the issue again with you for refund, the reply was they don't know, it could be any length of time. They kept saying the same thing again and again, its on the way, logistics got it wrong, its delayed.. its a piss take to read the same email reply again and again whatever the question you ask to them. Its a total scam. I don't know if there is any but wish these kind of scamming websites could shut down by customers effort. They are lucky the rating could not go below 1 other wise given 0.
If I could rate this company zero stars I would! I ordered a pair of sloth socks as a gift after seeing a Facebook advert, supposedly from a UK company. I too had the issue of VAT being added after payment, but I did manage to get that amount refunded. The socks arrived approx 6 weeks later via the US. They look nothing like the pics, terrible quality and appearance. I emailed them several times for a refund then disputed via PayPal. Because I indicated I would return to them but with a prepaid label, they were able to agree with PayPal resolution centre to a refund but only if I return them to an address in China and pay the return postage costs myself . I am absolutely fuming that they are allowed to fraudulently advertise fake goods on Facebook.
Oh where do I start, no updates on good despatched, when I get an update it shows like many as being in Cambridge. Company answered emails until I asked for a refund. Item ordered pre 06/10. Then all of a sudden they go radio silent. Had to make a claim through my CC company. This company is a total scam definitely stay away. I wish I had read the reviews first.
I ordered a pair of these socks for my daughters birthday on the 20th October. They eventually arrived on the 18th November and when I opened the package, the socks look nothing like the pictures. They are just a normal pair of very thin socks with a rubbish animal sewn to the socks at 4 points. I was offered £4 compensation when I contacted the company. I am currently raising a dispute with my credit card company.
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