hearthwarm.com

1.2
1.2 Based on 82 reviews

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Average Rating

1.2

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5

82 Reviews

5 Star
1%
4 Star
2%
3 Star
2%
2 Star
1%
1 Star
93%

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Zt_Boguss92
Regret not checking reviews

I wish I had read the reviews before placing my order. I ordered socks in mid-October and was charged more than expected. No socks have been delivered, despite numerous emails and no tracking information provided. They keep asking for patience, claiming refunds aren’t possible because the order is shipped. Please avoid this company!

1
Date of experience: Dec 02, 2025
Paris Cook
Warning: Scam

Warning: This company is a scam. I ordered socks months ago and never received anything. They shouldn’t be allowed to sell. They’re just taking people’s money. Avoid making a purchase!

1
Date of experience: Dec 02, 2025
Herbert T.
Complete scam

This is a complete scam. Initially, they send nothing, and when you complain, they send a product that is nothing like what was advertised.

1
Date of experience: Dec 01, 2025
Leisha Howard
Beware of this service

Beware! The products are not as described. They are very poorly made and do not resemble the advertised photos at all.

1
Date of experience: Nov 30, 2025
balkimort91
Avoid this company at all costs

Avoid this company! They are scammers. I bought some so-called ‘high quality’ socks, and what arrived was shocking. I contacted customer service and was offered a £2 refund on socks that cost nearly £15. Please steer clear of this service!

1
Date of experience: Nov 29, 2025
Louise Macfarlane-Adams
Couldn't give zero stars

Couldn't give zero stars. What a bunch of shysters. Should not be allowed to operate as a business.2 pairs socks ordered as a gift for my animal mad daughter 7 weeks ago and they've apparently been sat somewhere in the UK since 7 November.

1
Date of experience: Nov 29, 2025
Ashley
I placed my Order Never Arrived and No Updates Providedorder on 10 October 2025…

I placed my order on 10 October 2025 and still have not received my items. After weeks of silence, I contacted customer support and was told on 20 November 2025 that a replacement would be sent because there were “no updates” on the original shipment. Since then, nothing—no tracking, no progress, no communication.I have now waited far beyond any reasonable timeframe, and the lack of transparency is incredibly disappointing. A reputable company should be able to provide proper tracking information, timely updates, or issue a refund when they fail to deliver. Instead, I have been left completely in the dark.I strongly caution others to think twice before ordering from this company. My experience has shown poor communication, unfulfilled promises, and no accountability.

1
Date of experience: Nov 28, 2025
David Chinn
They take your money but you get nothing!

Ordered and paid for two sets of socks two months ago. Never arrived. They won’t refund my money. DO NOT BUY FROM THIS ORGANISATION.

1
Date of experience: Nov 28, 2025
Janine  Higgins
Absolutely appalling

Absolutely appalling Ordered items on 23rd October, still not received, just keep being told wait for updates. Refund refused due to order “being shipped” do not use this company. Is a scam

1
Date of experience: Nov 28, 2025
Dawn Cook
I’ve been had

I placed an order on 10th October, still havnt received it after two emails to them. I was told they would contact the couriers, second email I was told to be patient as I asked for a refund. Still nothing so I have emailed again telling them I have ant the refund as this website does not exist. Think I’ve lost my money

1
Date of experience: Nov 28, 2025

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