hearthwarm.com

1.2
1.2 Based on 82 reviews

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Average Rating

1.2

/
5

82 Reviews

5 Star
1%
4 Star
2%
3 Star
2%
2 Star
1%
1 Star
93%

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Mark Jones
Avoid at all costs

I ordered socks from this company and it has been a terrible experience from start to finish. My order never arrived, and to make things worse, I was charged more than the amount I authorised at checkout via Apple Pay.I contacted the company to resolve this but received no response whatsoever. No update, no tracking information, and no customer service.This feels highly untrustworthy and I now have to dispute the payment through my bank.Based on my experience, I would strongly recommend avoiding this company.

1
Date of experience: Oct 19, 2025
Michael Briggs
Utter joke of a company, possible scam

Ordered a pair of socks mid october which on the product said only 5 left (blatant lie), was given tracking info saying they were coming from usa, no tracking updates after 27/10. Emailed them mid november requesting a refund which was refused, given different tracking info now saying they were coming from china. Kept requesting a refund and kept getting told no. Opened a dispute with my bank and got money back that way. Then had another email from the tracking i was told to ignore (at 3am) saying item delivered, looked all around my property for any dumped parcels and there werent any, spoke to neighbours and there is no sign or card through any letter boxes. Avoid at all costs and if anyone has ordered with them inwould strongly recommend speaking to your bank as you have no chance of getting your money back otherwise.

1
Date of experience: Oct 19, 2025
Scam

I ordered from this company over a month ago I wish I had checked here first! I ordered 2 pairs of socks they took more money from my account than the order amount and have never sent the socks! I have emailed numerous times and they just keep saying its on its way but they cant give a tracking number yet. I demanded a refund but they said its not allowed as product has been shipped. They just keep repeating the same thing. Do not order from them!

1
Date of experience: Oct 17, 2025
Francis Korre
Scam I'm afraid

Scam I'm afraid. I made an order after falling for the add I was charged more than the price at checkout with £10 more charged to my card. I have disputed this but don't expect to make my money back.

1
Date of experience: Oct 17, 2025
Peter
Scam site

Scam site. Fell for the AI image sloth socks. Socks looked great on the instagram advert, real chunky knitted socks. Wow, what arrived were horrendous, cheap shite. Avoid an save yourself £20

1
Date of experience: Oct 16, 2025
Customer
Avoid

They take your money, but never dispatch, when you try and track your order via their site it never even gets to the 'in process' stage and also shows a status of 'not found' - emailing support you just get canned responses blaming the carrier or to wait patiently for status update, I ordered 27 days ago, still no updates to tracking or status, currently have a chargeback in process with my card company.

1
Date of experience: Oct 16, 2025
Scam scam scam

Do not order from this company. Exactly same issue as all the other reviews. They do not send you the product, they just take your money. Customer service replies are you usual generic response, but the item can’t be tracked and does not arrive. Waited nearly 6 weeks and still nothing.

1
Date of experience: Oct 15, 2025
Helen Cowl
Do NOT order from this company!

Do NOT order from this company!I placed an order on 11th October and haven’t received anything. I keep emailing them to which they reply with a tracking link that doesn’t work! I just want my money back now, I will never use this company again.

1
Date of experience: Oct 11, 2025
Paul Clark
Order never arrived

Order never arrived. Emailed the customer service and they asked iv i could wait a few days as they would re-sent order. It's been 3 weeks and iv sent them an Email asking for a refund.10 october 2025 i ordered, its now 28 nov 2025

1
Date of experience: Oct 10, 2025
Paul Barrie
Scam company

Scam company, do not buy from here, never recieved not replying to get a refund.

1
Date of experience: Oct 10, 2025

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