Review Time
Honest review here... I spent probably $30-$50 above my free access just trying to animate a pic I created with my uploaded audio. I tried multiple multiple ai engines and NOTHING did anything acceptable. Hedra is definitely a learning curve to use and not a general public tool. Save your money and go elsewhere.
Honest review here... I spent probably $30-$50 above my free access just trying to animate a pic I created with my uploaded audio. I tried multiple multiple ai engines and NOTHING did anything acceptable. Hedra is definitely a learning curve to use and not a general public tool. Save your money and go elsewhere.
Used this website based on reviews on youtube, but using it gave a different view. After losing credits, I contacted support. Several emails later, and sending a screenshot, they found out they were wrong but decided not to provide my credit because of my account tier. That information was available from the start of the interaction a couple weeks prior.
Very bad!!I took this plan:CreatorPopular$30/monthIncludes 5,400 credits per monthUp to 15 minutes of HD video per monthUp to 1,350 image generations per monthCredits do not roll overPremium voicesVoice cloningCommercial useNo watermarkPurchase additional creditBut you only get a few seconds video, NOT 15 minutes!!!Contacted customer support but they send the same message over and over again:"Hello,Thanks for reaching out. Our Free subscription plan has a 20 second video limit while our premium plans offer a 5 minute video limit, or however long your available credits would allow for.Plan information and credit usage rates can be found at ......Best,Hedra SupportBest,Hedra AI Support Agent"Useless. These are scammers. Watch out for them. I immediatly canceled my subscription. Never again!
I'm a longtime customer. There's been a couple of failed generations recently with Hedra-3, and its prompt adherence seems to be cosmetic than practical. There are only a few workable angles without videos becoming unusable (clean portrait shots have the best results), and though emotions remain the most expressive in the space—rivals are catching up. Hedra-3 also has minor distortions. For my use case though, it is good enough. It maintains facial identity much better than other models, and it is very useful for presentations, training videos, explainer videos etc. due to its scalability.However, Hedra's pivot into meme templates and a Higgsfield type business model is a disappointment. Maybe most customers use these templates, I'm not sure—but I find that it does not serve creators who are buying their most premium plans well.It would be nice if the founding team can focus their efforts on strengthening their core competency (AI avatar talking) by exploring the following:1. Open-source models like Wan S2V. I'm not sure about licensing, but these open models are getting really robust.2. Actually having a NSFW allowed policy if requests are made through API like FAL. 3. A UI specifically designed for the serious creator. Think what small businesses, new AI creators want to see in a dashboard. Surely, t2i, i2i, i2v, talking head inferences could be designed in such a way that Hedra becomes a studio of sorts. The new composer feature seems half-baked. 4. Audio, again, licensing may take things difficult, but there are MANY TTS that can out compete Eleven Labs. Creators may not have the technical know-how to use them, and general consumers may find it difficult to access them. It's easier said than done, but I think the founders need to trust their gut—instead of following the advice of VCs on ways to pivot their business (VCs are a very incapable bunch, aside from capital raising). The original Hedra seemed promising, but now, I think it is losing its mandate.EDIT: Thanks to the founder for clarifying a couple of things I got incorrect. Appreciate him taking the time to respond. We are all learning here. We definitely have differing opinions on technology in this space, because I am not as resolute as he is on "better" or "cheaper". Ultimately—the burden is on the creators to make money with AI content (shovel selling during a gold rush). So godspeed to everyone trying to find a place in this new economy.
I’ve been a paying Hedra user and generally liked the service, but recently I was charged for a subscription period I did not intend to renew. I contacted support immediately, explained the mistake politely, and sent a follow-up message, but I have received no response after several days.I fully understand that policies exist, but ignoring customers is not acceptable — especially when the renewal was clearly unintentional and the service was not used at all during this billing cycle.I hope this review helps bring attention to the issue. If the company resolves the situation and provides a refund, I will gladly update my rating.
This is beyond unprofessional! Hedra have outright ignored multiple emails I’ve sent, offering zero help with my concerns. The lack of respect, urgency, and basic customer service is infuriating and absolutely unacceptable. That's exactly what happened to me: "I contacted support immediately, explained the mistake politely, and sent a follow-up message, but I have received no response after several days. I fully understand that policies exist, but ignoring customers is not acceptable" (Diego, ES).
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