Review Time
Time after time this company falters when it comes to shipping out products. Ive had multiple products take 2+ weeks to even get some sort of update on shipping when other competitors or even smaller companies typically ship out within days of ordering. The worst is the refund process, it takes 2 weeks minimum to MAYBE get a refund within a reasonable time. You might as well wait it out for your package top arrive. I swear companies in china will ship out faster than these guys. Go to Nin-nin or other companies if you want decent ship times.
I purchased an item ($100+) in November 2024. It was a pre-order, to be delivered in January 2025. It was postponed and remained so until I was informed I had to pay extra in August 2025 or it would not be shipped. I paid the extra $20. It was shipped through a different company, and I was told I had to pay $30 more for shipping again. When the company tried to deliver, the delivery person was sketchy and couldn't tell me where it was from, but demanded payment before giving me the package. When I couldn't confirm the sender, I did not accept the package and asked them to return the next day. They did not return w/ the package. I have been told to talk to UPS by Hobby Genki and told it was sent back to the company by UPS. More than a year and $150 later, I have no item and no refund.
I’ve ordered some figures from hobby-genki and I’m planning on buying from them again top notch figures and better prices and deals with them. Delivery is Good when you have multiple figures in in storage when you’re ready for the delivery. 10/10
Time after time this company falters when it comes to shipping out products. Ive had multiple products take 2+ weeks to even get some sort of update on shipping when other competitors or even smaller companies typically ship out within days of ordering. The worst is the refund process, it takes 2 weeks minimum to MAYBE get a refund within a reasonable time. You might as well wait it out for your package top arrive. I swear companies in china will ship out faster than these guys. Go to Nin-nin or other companies if you want decent ship times.
i have pre ordered a Nendoroid from them a month before release, now keep in mind December and then January, once it was january there was the New Years japan thing right ? in the messages ((which took them days to answer)) they said around January 10-January 15 and even after January 15 they went and said "not in stock" when infact the listing had the December date and it was released in China, and Japan by other stores.fast forward to January 24th when i recieved the "refund voucher" i decided to use it for a birthday present to a family member, we are now in the 1st february/midnight 31 january by the time this goes up and they didn't even send the package, "pick up for agent" and i clearly chose FedEx for this.i have been buying from Hobby Genki for years and there are pre orders that i did still on the site and they have 0% human communication about shipping, very delayed communication messages and most of all embarassing contradictions about pre order items such as in stock-no stock, they had Hajime Hinata Nendoroid listing as pre order and then "few last in stock" in orange text on the listing when they told me that the item wasn't instock at January 16there are screenshots as well. you should know who i am by this TrustPilot message, my audience on Instagram is huge including news coverage of third party and i always ensure accuracy service and discuss with sellers.very disappointed about you Hobby Genki, highly advise to not buy if you are from US and middle east, waiting for item to be shipped for long and delayed customer service and they do answer fast to people who has 10k+ instagram followers which that can be proven too.
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Hobby Genki is your premier source for authentic Japanese figures, model kits, and collectibles. Enjoy flexible shipping with My Private Warehouse, convenient Buy Now Pay Later options, and earn through our Reward System. Fast worldwide shipping on all anime & gaming merch!
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