Review Time
I can't believe that this company gets away with the tricks that it does , most of the sitters either don't exist or cannot be bothered . The mailing system is a total joke it's basically a scam website that wants to get hold of your credit card details, as I said most of the so called dog sitters don't reply. There are much better and cheaper sites on the internet that actually work
Don't waste your time. I contact 20 carefully selected individuals (based on their profile) within a 3 mile radius. Not a single one replied. Instead, without my permission, holidog shared my details across their database and I was contacted by random people, sometimes as far as 20 miles away, and completely unsuitable for my needs.
To expensive, they obligate to pay 60£ of 3 months subscription in order to get a pet sitter.... For which reason I need to pay 3 months subscription,if I only need pet sitter for 5 days. At least I could pay 20£ for only one month subscription and anyway after have a guarantee that I found the pet sitter... This is a scam service....
Greedy money grabbing, threatening, scammers! Avoid at all costs! Their whole process is very hidden and crafty, only once a sitter confirms they can help then you are forced to join their membership, costs starting from £60 for 3 month membership! Only then can you engage properly with the sitter! Because I had a negative viewpoint about all this, they sent me a very threatening message saying they will be taking severe action against me! Seems like the platform is run by a tyrant who wants to control their patrons and only allows postive messages about the platform. I have since found a dog sitter on Rover, where the fees are much clearer without any hidden charges!
Awful!! Avoid. So expensive and without telling you tie you into a subscription to auto renew. Without warning take money from your account. Try to contact them and if you do get a reply, they tell you it’s in the contract and it was your choice to auto renew. I was not offered to opt out. About 20 Emails sent to them, they will not refund the money and have only replied twice to stat they are not refunding and it’s my fault. Don’t use holidog.
Honestly such a disheartening experience. I was in dire need of a dog sitter and reached out. Eventually I got a sitter to reply, but by this stage it was too late and I had found someone else , on a different site. I immediately messaged Holidog asking them to help me cancel the booking , my subscription and give me a refund as I didn’t actually benefit from their services at all and it was within 14 days. Also on my current mobile there were no cancel tabs to click- which is why I messaged them immediately to cancel the sitter. I then get little to no emails from them and when I do, they have declined to refund me my money and send me T&C’s. I would understand if I had waited a few weeks or even accepted a sitter which replied for us to make plans, but I emailed them on the day to inform them of what happened and still, nothing. Basically as soon as you click enter you agree to losing your money despite receiving the services required. I will not be using this site again. It was a let down and for a company who claims to provide top notch service and care for their dogs, they showed little benevolence or understanding towards my situation which was very upsetting. Most sites would give you back your money as you didn’t utilise the service to the extent you should have, but not in this case.
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