Review Time
They took £120 from my account despite cancelling my registration (and not continuing with the free trial 2 years ago!) I emailed them and they refused to refund it saying it was on autorenewal but I've never used their services.
Don't touch this website. They have been taking quarterly payments for 5 years now despite us asking to close our account. They say they have no knowledge of this. It is quite clearly shown on our bank account but from HolidogFR.Paris. They have not answered our repeated queries saying no money has been withdrawn.
I was a petsitter. I said I lived In the West of Glasgow so,thousands of residents there.Holidog has now cancelled my account Don't have anything to do with this company I'm a journalist and have found no legitimate address for them plus no email address, no contact available.
My review comes as a pet sitter of Holidog's since 2014. In the first year it was apparent that Holidog were not transparent about their subscription charge, in order to use the website and book sitters. This (very much) fell on me and others as sitters, to explain the subscription and provide instructions on how to "book" sitters. Another issue is that owners are able to subscribe and book their chosen sitter without any dialog, which often led to issues such as having multiple dogs that were not spayed/castrated without prior warning, or hosting to a dog that does not mix well with others. The only information a sitter is provided (dog booking requests) are: name, age and breed. It is then up to the owners to message the sitter with the dog's information such as character, friendly with others or not, spayed/castrated, habits, reactive, lead-pulling etc. I would ask these questions, but I can't speak on behalf of other sitters. I was often amazed with the lack of information, or false information, provided by owners which left me overwhelmed or unprepared. Holidog does not require much information from owners, leaving sitters out of their depth at times. Despite 5* reviews from EVERY owner over the years, Holidog accepted a review based on a 'meet & greet' from an owner. This review was damming, incorrect and simply slanderous. Holidog questioned me on this, and I explained what happened along with video and picture evidence. I was advised that I would be informed on the outcome of the investigation, but I heard nothing more. I later found out that the owner received a refund from the subscription, it seems I was used to fabricate their refund request.My Holidog profile is now closed and I use "Rover", as a comparison it is far better. I highly recommend! On the plus side, it gave me a lot of experience over the course of a decade and I have now branched out with my own branding.If you use Holidog, please be extremely cautious. Meet the sitter before the booking and if possible, arrange a few playdates/sleepovers in the run up to the booking, to make sure everyone is happy.If the sitter has little/no reviews and charges very little p/day, be vigilant.
Many of the apparent available dog sitters are not actually available once you try and book them despite the site stating they are. I got less than a 20% response rate to my messages to 'available sitters''. Customer service then refuse a refund of fees paid to contact these unavailable sitters.
This is my second review to this website. I find they are a fraud! They closed my account and deleted my registration after I have been chasing them to refund me on a double payment they took from me with a 3 days difference. Don't use this website, impossible to contact them, no telephone number. I don't understand how are they allowed to be up and running after cheating on people.
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