Review Time
They provide a good service and fees are reasonable. You can always negotiate with them. You get to talk to a local person who knows your area well. Calls are inside our country not sent to India to exploit the cheap labour market.
Competent knowledgeable customer service staff made every interaction I've had with Cogeco an easy calm & stress free experience with all my needs satisfied at the conclusion of each reason I've had to contact them. Thank you Cogeco
As of now we didnt yet try the connection of cogeco service all i can say now is that the representative agent cleary explained all the questions and offers that we need about this wifi and hes very kind and easy to talk like a long time friend very kind and helpful handsome , we hope for continuity of good experience about this company thats all thank you
I spoke to lisa in barrie upgraded my account told me her story about being a single mom of 12 and 14 yr old her struggles sorted my issue out in seconds. Best godamn interaction ive ever had with a company you need to promote here she gets it.
Our guy Jonah contacted us within minutes of our son (an existing Cogeco customer) passing along my info to him as a prospective customer. He was succinct but thorough and stayed on the phone with myself and Cogeco's agent Marielle (she was great, too) through the entire process. Jonah treated me like my time was valuable and I appreciate that!
This company raises your bill whenever they feel like it. My bill has gone up 4 times in just over a year. The most recent raises were Nov 2025 then Dec 2025 now again Feb 2026. How can it be okay to raise bills 3x within a 3 month time frame. I an canceling as their refund of what would be owed to be will never be paid. I am done as soon as my billing daye ends.
Jordan Kelly seems like an honest and decent person, who is well spoken. He posesses good energy and made us feel like we should give Cogeco another try, after canceling last year due to glitchy equipment.
I have only recently become a Cogeco customer as of January 2, 2026. I have had several outages and my landline has not worked for two weeks. Three different technicians have been dispatched and they have all been exceptionally professional and very personable. However all three quickly diagnosed the problem as being outside on the main line which would require a different type of expertise and equipment to remedy the issue. The company keeps sending out the wrong people even though I clearly articulated the information that I had received from the previous technicians.
EPICO has been one of the most frustrating experiences I've had. Living in a condominium, I also have the internet package, but finding channels is incredibly difficult, and the remote hardly works. If the internet goes out, so does the TV, necessitating a full system reset. It’s embarrassing for the company to release such a poor product without proper testing, which explains their long-term fixed pricing.
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Cogeco delivers 100% local support on a fibre-powered network. For more than 65 years, Cogeco has been in smaller cities across Ontario and Quebec—and that’s true for our employees too. We live in the communities we serve, and customer satisfaction is our priority. Thanks to our powerful network, our residential and business customers can get Internet with speeds of up to 1 Gbps, TV with all their favourite content in one place, and reliable home phone service.
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Cogeco, c’est un service 100 % local et un réseau propulsé par la fibre. Depuis plus de 65 ans, on est présent dans les petites villes du Québec et de l’Ontario, et cela vaut aussi pour nos employés. On vit dans les communautés qu’on dessert et la satisfaction de notre clientèle est notre priorité. Grâce à notre puissant réseau, nos clients résidentiels et commerciaux ont accès à Internet avec des vitesses allant jusqu’à 1 Gbps, à une télé qui regroupe tout le contenu en un seul endroit et à une téléphonie résidentielle fiable. See more
