Review Time
Customer Service is very fast in replying and I am happy with my lamp. What I have noticed and what was also already mentioned in previous comments, is that the product you receive is not exactly the same as the product picture, which is usually a cut-out of a product picture from e.g. IKEA. However, the lamp works as promised and looks fine
We received 2 beautiful homelights and we are super happy with them. Even though we had some problems installing them, I contacted customer support and even though the answers are sometimes long, they provided us with excellent support: they sent us parts and took the time to give us good explanations and photos to help us assemble the lamp.
We were very happy with the lamp we bought. We had difficulty mounting it ourselves and actually mounted it upside down, but homelights was very helpful and reacted within a day!All in all happy with the quality of the lamp as well as the service from homelights.
BETRUG. Ich habe eine Lampe bestellt, die leider kaputt war. Der Customer Service wollte mir den Schaden als Ergebnis des Produktionsprozesses verkaufen und bat mich darum, die Lampe zu behalten. Nachdem ich auf den Rückversand beharrte, entpuppte sich die vermeintlich niederländische Firma als chinesisches Unternehmen. Ich würde hier auf keinen Fall etwas kaufen, da der Rückversand nahezu unmöglich ist. Sie baten mich, die Lampe an Freunde zu verkaufen?! Nach langem Hin und Her habe ich die kaputte Lampe für 29€ anstelle von 79€ behalten dürfen. Unterm Strich ist es ein Billigprodukt, was unter täuschendem Gewand zum teuren Preis an den Kunden gebracht wird. FRAUD. I ordered a lamp that was unfortunately broken. Customer Service tried to sell me the damage as a result of the production process and asked me to keep the lamp. After I insisted on the return shipment, the supposedly Dutch company turned out to be a Chinese company. I wouldn't buy anything from them under any circumstances, as return shipping is almost impossible. They asked me to sell the lamp to friends?! After a long back and forth, I was allowed to keep the broken lamp for €29 instead of €79. The bottom line is that it is a cheap product that is sold to the customer under a deceptive guise at an expensive price.
We ordered several lights from Homelights, and all of them are of really high quality and look great! Besides, the customer service is excellent. One of the lights arrived broken, and Homelights immediately offered replacement. Also, with the ordering process we always were kept up-to-date with shipping information. 5 star service, 5 star lights!
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