homelights.nl

4.4
4.4 Based on 181 reviews

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Average Rating

4.4

/
5

181 Reviews

5 Star
82%
4 Star
2%
3 Star
1%
2 Star
1%
1 Star
14%

Filtered Reviews

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Review Time

TheClassicWaffle
Good product quality and customer…

Good product quality and customer support.

5
Date of experience: Nov 28, 2024
Wrong lamp

By accident, I chose the wrong colour lamp. So I reached out to customer service and within a week I received a new one, without that much of a hassle! Special thanks to Ada who helped me a lot!

5
Date of experience: Nov 25, 2024
Lucinda
Terrible return policy conditions -

Terrible return policy conditions -DONT'T order here!The return policy is very intransparent. You are not provided with the return address right away but bargained into buying the product, even if you don't like it. Even if you order from NL, you are forced to send it to China to return it!The customer service is really intransparent and you are required to pay for restocking fees additionally to your return fee.NEVER AGAIN!

1
Date of experience: Nov 20, 2024
Clover K.
Great Customer Service

I am really grateful for Homelights‘ outstanding Customer Service. Peggy was very helpful with changing the length of the lamp cable. They even didn‘t charge anything for the extra Service. The Lamp has now arrived and I‘m very happy with the ordered product. Seems to be a good quality.

5
Date of experience: Nov 15, 2024
Jon F.
Zoo lamp

I recently purchased the zoo lamp, and while the initial shipment had some parts mixed up, I was truly impressed by the exceptional customer service. As soon as I reached out, they responded promptly and resolved the issue without any hassle. They resent the correct parts, which arrived in just a couple of days, and the lamp is now perfect! The quality of the product is great, and the team’s dedication to making things right exceeded my expectations. Highly recommend both the lamp and the company!

5
Date of experience: Nov 14, 2024
Odin
greate supplier home lights

super fast communication from homelights, delivery full under control, delivered product: HL38 Lamp - super quality!

5
Date of experience: Nov 12, 2024
DBMavadoDB81
Very good

I bought a very nice "tulip" lamp. The quality is very good, it do not looks cheap at all. It arrived in 1 week at home. Very good customer care service since I wanted to return it for another colour. Thank you Ada for your understanding and very client oriented answers. Will recommend this Web site.

5
Date of experience: Nov 02, 2024
ZRKGames
Really nice and responsive customer…

Really nice and responsive customer support. I needed a longer cable for my lamp which was sent with no aditional cost.

5
Date of experience: Nov 01, 2024
Shawna Turner
very good customer Service

i made a mistake and ordered the wrong lamps, but the customer service was very helpful, awnsering very polite and quick, to find the best way for me. thank you very much. Now I have the perfect lamp.

5
Date of experience: Oct 24, 2024
Rowland Bell
Cheap knock-offs of genuine design…

Cheap knock-offs of genuine design icons that are still protected by copyright, using product photos from the original (legitimate) sites. Yes, they don't use the trade names (they're that smart) but it's still counterfeit.

1
Date of experience: Oct 21, 2024

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