homesmartexpress.ie

1.3
1.3 Based on 14 reviews

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Average Rating

1.3

/
5

14 Reviews

5 Star
7%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
93%

All Reviews

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Review Time

Frustrating experience with delivery

I purchased a fridge freezer from the company and received no email regarding delivery. When I called, a representative from a pallet company answered and mentioned they operate from a different location, sharing the same phone number. She promised to email the relevant team for a callback, but I never heard back. A week later, still no contact, so I had to cancel the order! Very dissatisfied! I recommend checking who handles their deliveries, as I had a bad experience.

1
Date of experience: Dec 16, 2025
MS76
Frustrating Experience with Delivery

I purchased a fridge freezer from the company and received no email about the delivery. When I called, a representative from a pallet company answered and mentioned they operate from a different location, sharing the same phone number. She promised to email the relevant team for a callback, but I never heard back. A week later, still no contact, so I had to cancel the order! Very dissatisfied! I recommend checking who handles their deliveries, as I had a bad experience.

1
Date of experience: Dec 16, 2025
Bbwiiz
Terrible Delivery Experience

This delivery service is the worst I have encountered. I paid a substantial fee for delivery through the platform, but the driver refused to bring it upstairs to my front door on the first floor. He didn't even have a trolley. It was completely unacceptable. He left the fridge at the bottom of the stairs and was alone during the delivery.

1
Date of experience: Jul 21, 2025
Romilda
Unprofessional Delivery Service

I ordered an AC unit and this service was responsible for the delivery. The person I spoke with confirmed the delivery but failed to show up. I called him multiple times with no response. When he finally contacted me, he claimed he delivered it to a warehouse, but I couldn't find it. He used inappropriate language during our conversation. This level of service is unacceptable, and I will not use this company again.

1
Date of experience: Jul 09, 2025
Excellent Delivery Service

Our item was delivered today by two individuals. They called 15 minutes prior to arrival and were very professional. Thank you for the great service.

5
Date of experience: Feb 21, 2024
JP67
Unsatisfactory Delivery Service

This delivery service is the worst. The company uses them and they do not answer their phone or provide updates on delivery status. The delivery dates are often incorrect.

1
Date of experience: Feb 01, 2024
Bbwiiz37
Disappointing Company Practices

This company is a complete joke. They hire contractors but fail to pay them, leaving them waiting for over a year. It's baffling how they manage to secure their contracts.

1
Date of experience: May 08, 2023
CH27
Inadequate Delivery Service

The service I received was disgraceful. They called me at 7:15 AM to inform me of a fridge delivery at 7:30 AM, giving me only 15 minutes of notice. They also refused to take away my old fridge unless it had been off for 24 hours. After rescheduling, I waited until 7:30 PM for the delivery, but they never showed up. They do not answer calls or emails, and I am left without my fridge.

1
Date of experience: Apr 29, 2023
EB67
Appalling Service Experience

The service was absolutely terrible. I advise avoiding them at all costs. I ordered the removal of an old oven after a new one was delivered. Despite numerous emails and calls, I am still waiting for the old oven to be collected. The company keeps promising a pickup in 48 hours, but they cannot confirm anything. I will not use any company that relies on this service again.

1
Date of experience: Apr 23, 2023
Kin_Nya_x3
Dangerous Driving Incident

On Sunday, one of their drivers nearly caused an accident by passing us during thick fog and poor visibility, violating traffic rules. I have attempted to call, text, and email with no response. I will escalate this issue to the authorities.

1
Date of experience: Apr 16, 2023

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