hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

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Review Time

Anna
They will spoil you for other chocolates!

I’ve made reviews before and nothing has changedStill kind and prompt service and the chocolates are 2nd to none.

5
Date of experience: Oct 03, 2025
Freddie Brougham
Shame about the drkivery

Chocolates excellent - delivery appalling

3
Date of experience: Oct 03, 2025
Marylt44
staff in my local store are lovely

staff in my local store are lovely - I now have my favourite hot chocolate flavours especially the 100% dark and my daughter loves pumpkin spice - I usually buy when there are special offers as its more economical but I would still buy at full price if necessary as the taste is real chocolate

5
Date of experience: Oct 03, 2025
Guy Nesbitt
I paid for named day delivery

I paid for named day delivery. However they did not deliver on the day that I requested and were late. I was not happy as they were meant to arrive for our anniversary.

2
Date of experience: Oct 03, 2025
Michelle Gibbs
I have a long term monthly subscription…

I have a long term monthly subscription and this month I received the incorrect subscription order and no one has replied to the message I highlighting this.

2
Date of experience: Oct 03, 2025
jystin
was a treat for the wife mrs was really…

was a treat for the wife mrs was really excited and was home waiting for the package to be delivered only to be told been left at back door ( we live in and estate were we have an alley way with a locked gate so can’t get near the back door ?) when wife went out nothing left at back door or back gate were i’m assuming the driver left it 😳😩 so now have to wait 72 hours for a reply gutted to say the least

1
Date of experience: Oct 02, 2025
Brian
Chocolates were lovely but not the delivery

Chocolates were lovely as usual. However I was very annoyed that this being my first online order and having paid extra for delivery specifically on the Wednesday the package was not delivered until Thursday. Luckily we had just arrived home when the van arrived.

3
Date of experience: Oct 02, 2025
Priscilla Jutton-Holland
Chocolates arrived in good time and in…

Chocolates arrived in good time and in good condition. They are delicious as ever.

5
Date of experience: Oct 02, 2025
Jayne Grant
Haven’t tasted any of the products yet

Haven’t tasted any of the products yet, but the ordering, and subsequent delivery, of the goods was plain sailing. Have always really enjoyed Hotel Chocolat chocolates, in the past, and never had an issue with them at all. Amongst my top favourite chocolates!Jayne Grant

5
Date of experience: Oct 02, 2025
Steve, Somerset
Amazingly superior chocolate

I bought the ‘Simply Thanks’ ‘H’ box, which included a free, personalised message as a thank you to some deserving people.The amazing chocolates arrived in a lovely “Simply Thanks” sleeve with a personalised message card.It is the perfect gift and arrived exactly as promised.

5
Date of experience: Oct 02, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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