hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

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Review Time

jystin
was a treat for the wife mrs was really…

was a treat for the wife mrs was really excited and was home waiting for the package to be delivered only to be told been left at back door ( we live in and estate were we have an alley way with a locked gate so can’t get near the back door ?) when wife went out nothing left at back door or back gate were i’m assuming the driver left it 😳😩 so now have to wait 72 hours for a reply gutted to say the least

1
Date of experience: Oct 02, 2025
Brian
Chocolates were lovely but not the delivery

Chocolates were lovely as usual. However I was very annoyed that this being my first online order and having paid extra for delivery specifically on the Wednesday the package was not delivered until Thursday. Luckily we had just arrived home when the van arrived.

3
Date of experience: Oct 02, 2025
Steve, Somerset
Amazingly superior chocolate

I bought the ‘Simply Thanks’ ‘H’ box, which included a free, personalised message as a thank you to some deserving people.The amazing chocolates arrived in a lovely “Simply Thanks” sleeve with a personalised message card.It is the perfect gift and arrived exactly as promised.

5
Date of experience: Oct 02, 2025
Lynn
Always look forward to this time of…

Always look forward to this time of year when I can justify indulging in Hotel Chocolat.So easy to shop on line, delivery very quick.

5
Date of experience: Oct 01, 2025
Felicity Harris
Delivery terrible but chocs great

The chocolates are great but the package was left outside the porch door which is always open and I left a message to leave in the porch. Anyone could have picked it up and if it had rained which was expeced it would have been soaked as it was a cardboard box

3
Date of experience: Oct 01, 2025
Marilyn
Love the white chocolate selections .

Love the white chocolate selections .

5
Date of experience: Oct 01, 2025
Ian Staniforth
Monthly subscription is the way to go!!

Since starting a monthly subscription with Hotel Chocolat nothing seems to have gone wrong, fingers crossed it carries on!!I don’t like the new white boxes they look cheap & nasty, please bring back the black boxes.

5
Date of experience: Oct 01, 2025
Jeanette Duggin
I feel let down

I am not happy as the chocolates were not delivered on the date requested and therefore missed my friends birthday. Little point in ordering if you can’t deliver on time

2
Date of experience: Oct 01, 2025
Irene Booth
Gifts for friends

Ordered a couple of boxes for gifts & a few truffles as a treat for me. Easy,efficient, speedy service. Well packaged. Always delicious chocolates.

5
Date of experience: Oct 01, 2025
christine miller
Delicious 😋 as usual

Delivered perfectly. Contents, as ordered, though the chocolate buttons were smaller than expected. I know the chocolates will be delicious.

4
Date of experience: Oct 01, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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