hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

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Review Time

Lynda Hendry
Excellent products with fast delivery

Excellent products with fast delivery. Highly recommended especially with VIP discounts.

5
Date of experience: Oct 04, 2025
Lovely as usual

Lovely as usual, ordered Advent Calendar for Two (saves arguments - about who's day it is!) alongside a box of luxury Turkish Delight saved ready for Christmas and the Hot Chocolate Salted Caramel sachets. Getting ready early - to avoid disappointments. Items very well packed too.

5
Date of experience: Oct 04, 2025
Jackie Couchman
Soggy box. Thank goodness for plastic packaging!

Our regular box was delivered after 6pm last night. We didn't hear either the doorbell or anyone knock. We discovered the box outside the front door this morning. The outer cardboard box was soaking. Fortunately, the inside plastic packaging had sealed the goodies and all was redeemed, but it was a close call. I believed the box to be letterbox dimensions and am sure it's been posted through the door previously?

4
Date of experience: Oct 04, 2025
Steve Elms
Parcel has not been delivered to my…

Parcel has not been delivered to my address.Where is it?This has happened on the last 2 deliveries from Hotel Chocolat. Chocolates are great but delivery service is crap!!!You need to get Amazon Delivery to find my parcel and delivery it to my address!!

1
Date of experience: Oct 04, 2025
Michaela
Love hotel chocolat

Love hotel chocolat. Been buying from them for years always get there advents that are out of this world . We had a house fire and lost everything, one of the 1st things I brought to replace (after essentials) was the new velvitiser. The only little gripe I have is they never send e a treat for my birthday in all the years .

5
Date of experience: Oct 04, 2025
HARVEY JEFFREY
Received everything I wanted and the…

Received everything I wanted and the delivery was super quick, packaged beautiful and very happy with the VIP20% extra which enabled me to purchase all my Christmas chocolates and drinking chocolate now instead of waiting until later.

5
Date of experience: Oct 04, 2025
Alison Pearson
So easy to order and arrived earlier…

So easy to order and arrived earlier than expected.The chocolates I ordered were all great value and delicious as always

5
Date of experience: Oct 04, 2025
Simon Napier
Items okay deliver timetable poor left…

Items okay deliver timetable poor left outside over wall despite us being in !

2
Date of experience: Oct 04, 2025
Quick delivery

Quick delivery. These were a present and just arrived and they were very pleased.

5
Date of experience: Oct 04, 2025
Samantha  Jackson
Excited to try

I'm really looking forward to trying this tomorrow night has I love pumpkin flavour. The best hot chocolate ever

5
Date of experience: Oct 04, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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