hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

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Review Time

Beverly Elvidge
I was very happy to have received my…

I was very happy to have received my goods safe and sound. They were delivered to my front porch carefully and in good order, they were well packaged and I was happy to receive them in a timeframe given I’m a very happy customer and definitely will be going back five stars to all rounds efficient

5
Date of experience: Oct 01, 2025
Chris Morley
Early Advent Calendar

I have ordered an Advent Calendar for two. Obviously it’s only October so I haven’t opened it yet - tempting though it is!! I know it will be delish as I love Hotel Chocolat chocolates. 😋 I also ordered some Halloween Grim Treaters which I can’t wait to eat. The packaging was great and the delivery simple as my husband was working in the garden.

5
Date of experience: Oct 01, 2025
Kevin Taylor
Excellent as always!!

5
Date of experience: Oct 01, 2025
Avril
Product ok

Product ok. Paid extra for next day delivery which after waiting in wasn’t delivered until a day later. Unlikely I’ll order again.

3
Date of experience: Oct 01, 2025
customer z
the chocolates are good but the time it…

the chocolates are good but the time it took from ordering to delivery seemed longer than usual.I also included a greeting message when ordering but it was not delivered,

3
Date of experience: Oct 01, 2025
Bruce
Consistently Delicious, with Room for Delivery Improvement

The chocolates arrived in pristine condition and were beautifully presented. I know from experience they will be as delicious as always. My only disappointment was the delivery: they were sent via Amazon, which meant I had to wait in until 4pm for them to arrive. If they had been sent with Royal Mail, I believe they would have reached me much earlier in the day.

5
Date of experience: Oct 01, 2025
Craig Thomas
The best chocolate as always

5
Date of experience: Oct 01, 2025
M. C.
Hotel Chocolat is the Best.

Ordering was easy, even though there is so much choice! Package arrived quickly, well packed with paper ( no plastics), in great condition. Obviously I haven't eaten them yet. Restocking for myself and some as Christmas Gifts.

5
Date of experience: Oct 01, 2025
Sue Alflat
Easy website to use

Easy website to negotiate and easy to pick from ! Fast delivery and great packaging! I’d purchased a new velvetiser to upgrade my other and ordered some more of the cold mixes on line and also got my free biscuits ! Ordered on Saturday and here today !! Very good Thankyou will be back

5
Date of experience: Oct 01, 2025
Hilary
Chocolates lovely - Website ordering bit clunky

I have used Hotel Chocolate Online many times. my review is one star short of excellent because I find using the address book clunky. It just needs a simple drop down box from a blank field (not one populated with my address - which should also be in the address book, asking me to Edit). However, choccies always delicious and delivered as requested.

4
Date of experience: Oct 01, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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