Review Time
Parcel has not been delivered to my address.Where is it?This has happened on the last 2 deliveries from Hotel Chocolat. Chocolates are great but delivery service is crap!!!You need to get Amazon Delivery to find my parcel and delivery it to my address!!
I ORDERED ON SATURDAY AND PAID EXTRA FOR NEXT DAY DELIVERY SO THAT ORDER WOULD ARRIVE ON THE TUESDAY, SOMEONE MILESTONE BIRTHDAY, HOWEVER ALTHOUGH DELIVERY ON TUESDAY WAS ON CARDS ALL DAY IT DID NOT HAPPEN. SO I WAS THEN INFORMED THAT DELIVERY WAS THEN ON WEDNESDAY, UNTIL LUNCHTIME WHEN IT WAS MOVE TO THURSDAY. THEN OUT OF BLUE PACKAGE WAS DELIVERED ON WEDNESDAY AFTER ALL. NOT GOOD ENOUGH.
My parcel was delivered but it was left under my neighbours bay window as I was not in. It was pouring with rain. No message was sent to me to say where the parcel was. When I received your mail stating that my parcel has been delivered and was I happy I went looking. I am not happy with Amazon parcel delivery when you sent parcel via the post office they always left a card stating where the parcel had been left this was much better
The products themselves are great, but the courier used is awful. Chose to have the order delivered to work based on the advertised delivery date. Amazon left the parcel outside an industrial unit (which is now shut for the weekend)in the rain. Won't be ordering again if Hotel Chocolat continue to use Amazon shipping and after reading other people's reviews I can see that this is a regular occurance.
I ordered some chocolates for my father’s birthday. He’s a long time fan and has just had to go into a care home. I ordered the delivery a week in advance. Standard delivery would have arrived in time but I wanted to be sure they arrived on the day itself so booked a named day delivery. On the day of delivery I had a message saying they would be delivered two days late (not great for a product ordered in advance in a “Happy Birthday” sleeve). I have now had a message saying they were actually delivered this evening (one day late) and left “near the front door” of a building with visitors and staff passing in and out continually. They have not been located. People order chocolates like these for special occasions. Such a careless approach to delivery isn’t acceptable.
Tasty chocolate and excellent customer service. I absolutely love hotel chocolat. I’m leaving a 4 stay review only because I paid for NDD and it arrived 3 days late! However, I was fully refunded for the delivery total delivery cost, therefore I’m satisfied.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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