hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

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Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

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Review Time

Dan Jaworski-higgs
Delicious and always brings a smile to…

Delicious and always brings a smile to my wife's face

5
Date of experience: Sep 04, 2025
KAREN G
We do not answer the door after dark

We are a vulnerable household and do not answer the door after dark

1
Date of experience: Sep 03, 2025
Diane
New velvetiser.

I received the new Velvetiser and am extremely pleased with it. It looks nice and works a treat. I’m an existing customer and I received my free dunking biscuits. THANKYOU hotel chocolate x

5
Date of experience: Sep 03, 2025
Monet
Flavours hard to recognise .Poor value for money

Obiviously these are expensive-14 chocolates for £17.99!😭😭😭Overall a disappointing purchase with pecan praline featuring in 35% of them killing the flavour they should be😭😭Only a very small number actually tasted like the description Far more flavoursome chocolates out there as a lot less money Will not buy again😭😭

1
Date of experience: Sep 03, 2025
Vicki
So much choice!

What can I say another great experience shopping with Hotel Chocolat. Absolutely spoilt for choice it would be nice to see a few more nut free fruity centred chocolates, or a Turkish delight hot chocolate option. Very fast delivery, order actually arrived a day early. I definitely recommend shopping here but be prepared to shop here for life as some of these chocolates are too good to order just once.

5
Date of experience: Sep 03, 2025
Stuart Graham
I paid extra for a specific delivery…

I paid extra for a specific delivery date. I received confirmation email and an email to say it was out for delivery. No other communication until I checked and the update was delivery will be the next day. Too late !I have lost out on delayed items and the extra money I paid for specific day of delivery. This never happened with RM and if it was Amazon’s own product I bet it wouldn’t have happened. Disappointed!

1
Date of experience: Sep 03, 2025
Barry
Good box of chocolates but left in sun by Amazon

I was very happy with the box of chocolates which I buy regularly and always enjoy. However, it was delivered by Amazon and left on the front doorstep in the sun. Their usual drop and run delivery. Luckily we were at home so brought them in straight away. If they had been damaged by the sun I imagine we would have great difficulty getting any recompense.

3
Date of experience: Sep 03, 2025
Mr Frederick Hyde
Excellent service and products as…

Excellent service and products as always, my new Velvetiser arrived last week before my expected time, and I love it. I then my ordered my complimentary biscuits along with my absolute favourite Black Forest sachets so that I’m well stocked for dark winter nights, all delivered well packed and on time. Thank you everyone concerned with my order.

5
Date of experience: Sep 03, 2025
John Rowley
Great service

Great service

5
Date of experience: Sep 02, 2025
Fay Wilson
So Happy !!!!

Just received my new velvetiser (loving the hot & cold chocolate) worn my old one out !! So pleased it gave up the ghost as the new one came out !! Registered & got my box of biscuits, bigger box than last time I registered (well worth doing !!) the groves inside aren’t as easy to keep it clean, old one was smooth! But I can live with it for the pleasure I get ! Arrived two days post release date ! Very happy !!

5
Date of experience: Sep 02, 2025

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Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

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