Review Time
Never again will I be buying anything from hotel Chocolat that needs to be delivered. The company that they use is Amazon and they must employ the worst driver ever. The parcel was just dumped on my doorstep without even knocking or ringing the bell. All I got was a message saying 'doorstep'. For obvious reasons I didn't want it leaving outside and didn't ask for that. The parcel even says 'do not leave in direct sunlight '. Total and utter disrespect for myself and for my parcel. The driver will no longer be welcome at my property.
I bought 2 packs of both the 'succulent' rum soaked chocolate covered sultanas and the 'succulent' kirsch soaked cherries on the strength of having been gifted a box of the chocolates 2 months ago. Sadly these were only flavoursome but really quite dry and very disappointing so that was definitely not £40 well spent! I don't think they could have been stored or shipped as well as the alcohol was definitely missing. The delivery was late and the hours changed during the day and then went off the radar completely. This was particularly annoying as I was trying to avoid them being left outside my front door as it was South facing and warm! Delivery was originally to be netween 2.45pm and 5pm and they finally turned up at 7.37pm.
Dismal disappointing service. Rarely do I have to complain regarding the delivery of products, but my experience in this instance was dismal. I have family members who were due to celebrate their 60th wedding anniversary (5th June 2025) so I ordered a box of chocolates for delivery on their big day, with extra payment to ensure it arrived on/by the day and chose the ‘Anniversary’ gift box/sleeve. A day before its scheduled arrival I received an email/text to say it wouldn’t be delivered until Friday 6th June due to the courier (Amazon) having transit problems. I wrote (email) to Hotel Chocolat customer services in complaint, to which they replied with an apology and refund of my delivery charge. Some would say well that’s good, but the impact of not having the gift delivered completely ruined my desired gesture and surprise. A £4.95 refund was equally like placing a tiny plaster over a large gapping wound. Would we expect an undertaker to turn up at a funeral the following day, a removal company to turn up a day after a house completion or a taxi to turn up 24 hrs after booking it. They arrived a day late. Hotel Choclate hoped that when I receive the chocolates they taste good, no doubt they will, but I am left with nothing but a bitter taste.
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Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.
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