hotelchocolat.com

3.5
3.5 Based on 841 reviews

Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa....

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.5

/
5

841 Reviews

5 Star
47%
4 Star
9%
3 Star
11%
2 Star
11%
1 Star
22%

Filtered Reviews

Filter Reviews

Review Time

Rosalyn
Products are great but delivery has…

Products are great but delivery has gone downhill since it’s moved to Amazon.

3
Date of experience: Jun 09, 2025
EL69
Brilliant customer service

As a non coffee or tea drinker, hot chocolates have always been my hot drink of choice. A few years ago my partner bought me a Velvetiser and it made drinking hot chocolate an even better experience. Recently my Velvetiser broke and the customer service team were quick to respond to help me try and resolve the issue. Unfortunately the machine seemed to have died, but the team gave me an unexpected discount for a new one which I am very grateful for! Brilliant customer service!

5
Date of experience: Jun 09, 2025
Jemma Brooks
Visit to Harrogate branch

Called in at Harrogate branch, where Mary was behind the counter. Very friendly and made me feel important.I was sad to learn that the 3 Selectors for £14 was no longer available in selected branches. I do understand why but how can your healthy chocolates be considered bad for us?

5
Date of experience: Jun 08, 2025
Arrox03
excellent service

excellent service. the recipients said the chocolates were delicious. he macaroons were voted exceptionally good.

5
Date of experience: Jun 08, 2025
Gary Walker
Great Chocolate

Easy to order.Fast delivery.And delicious chocolate.A trifecta, just great.

5
Date of experience: Jun 08, 2025
Colin Long
Outstanding service and the box has…

Outstanding service and the box has arrived perfectly.. an excellent courier

5
Date of experience: Jun 08, 2025
Marta Powell
Loyal subscriber

We have subscribed 50% milk and chocolate mocha for a few years now and we are still enjoying the drink. The only down side had been one time when the drinks were on offer 2 for £25, this offer was not passed on to us who bought the subscription.

4
Date of experience: Jun 08, 2025
Ember T.
Came on time and let me know in advance…

Came on time and let me know in advance as well.

5
Date of experience: Jun 08, 2025
Nehemiah Harris
I ordered this to be delivered through…

I am editing this review. A big thank you to Hotel chocolate who have kindly resolved this despite the issue being with the courier. ( I thought I was leaving the review on the courier site doh) I ordered this to be delivered through Amazon. They have said it’s been delivered and it hasn’t. Father’s Day gift !

4
Date of experience: Jun 08, 2025
Elliot A.
Received helpful and very courteous…

Received helpful and very courteous service this afternoon from the sales advisor at the Leicester, High Cross branch.

5
Date of experience: Jun 08, 2025

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • Hotel Chocolat is a British chocolatier and a unique type of chocolate company that connects luxury chocolate making and retailing with cocoa growing – it is one of the world’s few chocolate makers to actually grow its own cocoa.

  • email help@hotelchocolat.com
  • call 03444932323
  • language https://www.hotelchocolat.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More