hotpoint.co.uk

3.9
3.9 Based on 160 reviews

...

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Average Rating

3.9

/
5

160 Reviews

5 Star
65%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
31%

Filtered Reviews

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Review Time

Scott Carter
Excellent service from the technician

Outstanding service and professionalism from the engineer.

5
Date of experience: Dec 02, 2025
Satisfactory tumble dryer repair

The repair of the tumble dryer was handled well by a young technician who listened to our concerns and explained the necessary actions. While the initial reporting process could have been smoother, the staff we spoke to were helpful, though it did take a while to secure a repair date.

4
Date of experience: Dec 02, 2025
Katey H.
Awful customer service and long wait times

Terrible customer service and exceedingly long wait times. My elderly parents were left without a way to cook for nearly two weeks after their oven broke down. I will never use this company again.

1
Date of experience: Dec 02, 2025
David Haines
Excellent engineer

5
Date of experience: Dec 02, 2025
Oven repair

Repair done by a competent technician

5
Date of experience: Dec 02, 2025
Sarah Thomas
Quick Support

Quick Support. Helpful engineer. Easy to book appointment.

5
Date of experience: Dec 02, 2025
Gavin
Hotpoint/ domestic and general

Always have great communication with a hassle free service.

5
Date of experience: Dec 02, 2025
Mrs L Richardson
Washing machine repair

Booking an appointment was very easy on line A fantastic engineer turned up to fix my washing machine which didn't take too long. The insurance will cover the repair & any new parts that are needed so no payment from me.

5
Date of experience: Dec 01, 2025
Told to disconnect own gas cooker as it's a piece of piss to doCooker in need of repair 3times .inne

Cooker in need of repair 3times .inner door exploded, melting at back and condemned ..workman sent out as we were told it was no good and gas to be sealed off and collected. Workman said he don't collect and told my disabled daughter that she can do it herself "as it's a piece of piss to do". It was not taken and he left. Fully well knowing it's against the law for anyone not registered to cap off a gas appliance!!! Absolutely disgusted with his response to my daughter

1
Date of experience: Dec 01, 2025
Jennifer Jobson
After a short wait the engineer did a…

After a short wait the engineer did a good job.

5
Date of experience: Dec 01, 2025

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