hotpoint.co.uk

3.9
3.9 Based on 160 reviews

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Average Rating

3.9

/
5

160 Reviews

5 Star
65%
4 Star
3%
3 Star
0%
2 Star
1%
1 Star
31%

Filtered Reviews

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Review Time

Jennifer Jobson
After a short wait the engineer did a…

After a short wait the engineer did a good job.

5
Date of experience: Dec 01, 2025
Mr Forbes
AVOID HOTPOINT

AVOID HOTPOINT! 10 year warranty on parts- But charge nearly £200 call out for the engineer labour charges! To maintain the warranty. Then they’ll just cancel your booked engineer appointments. Only took 3 appointments and 11 days for them to actually attend. No complaints department, they just log the complaint at customer service and you’re advised you’re not going to hear anything back from HOTPOINT! Outrageous behaviour from a company!

1
Date of experience: Dec 01, 2025
Rita Stubbs
Very good service would highly recommend

Very good service would highly recommend

5
Date of experience: Dec 01, 2025
Ruth Parkinson
Easy to phone even at weekends

Easy to phone even at weekends. Engineer arrived on time and messaged me for window of time to arrive . Good communication.

5
Date of experience: Dec 01, 2025
Told to disconnect own gas cooker as it's a piece of piss to doCooker in need of repair 3times .inne

Cooker in need of repair 3times .inner door exploded, melting at back and condemned ..workman sent out as we were told it was no good and gas to be sealed off and collected. Workman said he don't collect and told my disabled daughter that she can do it herself "as it's a piece of piss to do". It was not taken and he left. Fully well knowing it's against the law for anyone not registered to cap off a gas appliance!!! Absolutely disgusted with his response to my daughter

1
Date of experience: Dec 01, 2025
MRS JILL WILLIAM
Washing machine repair …

It was easy to arrange and I only waited 2 days, I am unable to walk at the moment and I asked if possible would they be able to let me know when near so I could get help and they phoned me 10 mins before which was great. The technicians were very helpful and explained everything they did which I appreciated BRILLIANT service

5
Date of experience: Dec 01, 2025
Carlos
I had a problem and they solved…

I had a problem and they solved immediately, no charges, no hidden fees, easy to arrange and fast, love it.

5
Date of experience: Nov 30, 2025
David Auty
Did the job on time with no fuss

5
Date of experience: Nov 30, 2025
Diane B
Quick so.ution

I was able to get an Engineer to come quickly and my problem was solved on first visit.

5
Date of experience: Nov 30, 2025
Rebecca Hislop
Excellent job.

Short time between booking repair & repair being done. Engineer arrived promptly, repair completed quickly - excellent communication throughout. Great job.

5
Date of experience: Nov 29, 2025

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