Review Time
I place an order at around 10 PM. Wanted to cancel it within 3 minutes. was not able to do it.
Called at 7AM next morning and the customer service rep basically told me to pound the sand.
Horrible customer Service. Wish I had read the customers reviews before ordering.
I find it strange that there are so many negative reviews; my experiences have been positive. I always choose to pick up my orders at locations, ensuring the service is accountable for delivery. I've encountered no issues after multiple orders.
I've had an account with the service since 2010. I ordered an item but received the wrong one. When I contacted the company, they acknowledged their mistake but said nothing could be done. They asked if I wanted to cancel, which I declined. However, I later received an email stating the order was canceled without my consent. No reason was provided, and now I have to wait two weeks for a refund. I will not be doing business with this company again.
I strongly advise against pre-ordering anything from this company; you might not receive it, and they may mislead you about it. I pre-ordered special edition albums, and while some were delivered, one was returned to sender without ever arriving. Despite contacting the service, I received inadequate responses. They offered to reship the item, but later informed me it was out of stock. I've reported the issue to the BBB and will no longer shop here after 25 years.
I received no assistance regarding a reservation on my card for an order that failed. The support team seemed indifferent to help. It was their website that malfunctioned, and now I will be without that money for an entire month. This is unacceptable.
My experience has been far from satisfactory. If you're looking for support from this company, you might be disappointed. An exclusive item has never been available online, yet it's still advertised. The Black Friday deal is misleading, and customer service is robotic and unhelpful. It's frustrating to see items priced much higher elsewhere while being unavailable here. I feel a lack of concern for customers and will not return.
Even when selecting the Canadian option, the service charges US prices without disclosing this on the website. Customers should be cautious; it can lead to unexpectedly high costs when checking your statement. Total dissatisfaction with this company.
After spending a significant amount over 20 years, I've noticed a decline in item quality and customer service. I received a defective item and had to pay for the return. Customer service advised me to wait for a refund, but after a week, they condescendingly extended the processing time.
I'm puzzled by the numerous negative reviews; my experiences have always been positive. I consistently choose to pick up my orders from stores, ensuring the service is accountable for delivery. I've had no problems after several orders.
This is the third time my orders have been canceled with little notice. I ordered online for in-store pickup at a location that had stock, but received no communication before the order was canceled. The online experience has been consistently poor.
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Everything about the music... and more! Hot Topic specializes in music and pop culture based fashion including Rock T-Shirts, Skinny Jeans, Band Tees, Music Tees, Novelty T-Shirts and more - Hot Topic
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