Review Time
Not a UK company, despite the .UK domain. Took over 2 weeks to arrive from China and one of the canvasses was badly creased. Raised this with customer services, but haven't heard back. I would avoid this company as there are many more better quality options available.Update to review:Still not heard back from Customer Services and also wanted to add that many of the paints are dried out. Really disappointing all round.
Used this company because the website had a .uk domain and i thought it was UK based. It isnt, its cheap Chinese products. The product was about 5 times the price of other similar products on amazon and ebay and not only did it arrive too late to be given as a birthday gift as it was sent from China and took weeks instead of days, the actual product itself is not worth the premium prices. Wont be using again. Got an email offering a free product for a 5 star review but I cant be bought.
100% DO NOT USE. This company is posing as a UK company although they are based in China. Ordered a custom picture for a birthday present nearly a month ago and its still not been shipped.Ive given up on them - including getting a refund. Do yourself a favour & find another company before using this one. Waste of time & money.
Although it took ages to arrive, and not a birthday present any more. The quality of the product is good. Personalised picture looked like the photo. Arrived with all the paints, brushes and frame, all good quality and appropriate to my personalised project. So far so good. Cant wait to finish it
Initially bought as a present and only ordered as it stated on website it was a uk company. This is not the case and the item arrived later than advised. They refused to let me return for refund even though they advertise returns policy and continuously offered unreasonable refund amounts nowhere near the cost I paid. After about 4 weeks and numerous emails I settled for half of total cost, even though I was prepared to return the package.The product itself is ok however the fact you have to add the frame yourself is not reflected in the price in comparison to other companies selling same item. A couple of paints were dried, couldn’t begin to attempt to try and resolve this given previous issues with their customer service. For any future purchases I will definitely use the tried and tested uk based company I have used previously who have excellent customer service and whose website is honest.
Love the variety they offer and pictures are good, but don’t always have clear lines to help you work out which number you need to use. Very rarely agree with the colours but I’ve done around 30 with several companies and this is the case with them all
I have had several paintings over the years and I always find that I am treated fairly and that the product is usually of a high standard. What makes me give 5 stars is that when there has ever been an issue, for example the paint colours are not quite right in a custom painting, the customer service team have been exceptional and always find a solution.
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