Review Time
Am now on my 4th painting from Houseart and I’m really enjoying them…so relaxing and therapeutic to do, time just flies by when doing this. All in all good quality and have had so many lovely compliments on each of my paintings I’ve done so far. Waiting for mynext 3 to arrive (its buy 2 get on one free) only thing I would say is the delivery takes longer than what I thought. But I’m so happy with the end results. Deffo worth it !! I’m obsessed with them now. Love my new hobby.
Bought a very detailed kit as a gift for a friend who’s keen and experienced with such kits, I was left totally embarrassed, most of the paints had dried up and she couldn’t clearly see the numbers on the detailed parts of the pattern, not the best gift as it turned out.Emailed the company but got no response, won’t be using this company againUPDATE:Got sent a whole new kit, paints were still unuseable, THEN got an email offering an full refund if I deleted my review on here(hadn’t even submitted a further complaint at that point)……..errrrm, no!!! Not risking snyone else wasting their money, shame on you Houseart!!
All custom order paintings sent in a reasonable time and in a great layout. They contacted me regarding one custom painting’s image which didn’t work and requested for another image which could work closer to their canvas sizes. As well the customer service is fast and efficient especially when one painting was sent with the incorrect amount out colors. The prices may seem steep but what you receive compared to other custom orders are slightly worth it. I would just say be careful with the images you try to use and try to fit them into some of the presets available.
Don’t expect a response. I have tried to cancel an order for the last 2 weeks, despite chasing a response I have not heard anything despite the website saying a 24 hour response time. I’m going to have to arrange a chargeback with my bank. **UPDATE**I have since had messages back from this company. One email says they didn’t receive my email, however, I am also receiving separate responses on the email they claim they didn’t receive. One part of the order has now arrived, I have asked to return the order but they keep asking me to keep it with varying degrees of a partial refund. I placed an order, no longer needed it, tried to cancel it and now I seemingly cant return it. My bank are now involved and I will be returning my order if and when they provide me with a return label.
Delivery was a little slow but arrived intact no issues. Pack contained three brushes and paint palette plus a magnifying card. Numbers were clear and easy to follow. Picture printed onto canvas so would look good in a frame or stretched onto a canvas. Impressed with the quality and I am enjoying seeing the image appear.
I ordered a customised canvas along with an easle and brushes. The canvas arrived in a long box which was cheap looking and not sturdy enough for the product, it was also bent like a banana!I received my easle in a separate shipping and this was broken. I had wanted to give this as a gift and having received it realised how poor quality the items are. I was unable to gift this item due to the poor condition. I contacted house art and they offered a replacement which h I declined and asked for a full refund. They assured me that they had since changed the packaging as I mentioned that this had let the product down. Unfortunately I ordered a second canvas when placing my original order and this came in the same packaging but was not bent. The canvas is cheap and the paints are of poor quality. You can still see the numbers under the paint. Houseart did not want to give me a refund and bombarded me with offerers if a partial refund and or a replacement. I eventually settled for a partial refund because I could not be bothered to go through my card provider for the small amount I was left short. I would avoid this company.
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