Name: hugterra.com
Telephone: 000000000
Rating: 4.5

Emily Fincher Guest

Cheap and horrible. Don't buy! It doesn't fit the shape of my neck. It's uncomfortable. The EMS sett

Cheap and horrible. Don't buy!
It doesn't fit the shape of my neck. It's uncomfortable. The EMS setting is just shocking me. The vibrations are just making the whole pillow vibrate and not actually massaging anything.

Date of experience: Apr 18, 2026

Max Fullmer Guest

1 week ago

Products are true to their claim, my neck and sleep are already so much better! Prompt and caring su

Products are true to their claim, my neck and sleep are already so much better! Prompt and caring support team as well.

Date of experience: Apr 05, 2026

Cindy Guest

2 weeks ago

The belt does not have a strong…

The belt does not have a strong vibration or heat setting. When I requested a refund it was denied.

Date of experience: Apr 05, 2026

Max Fullmer Guest

2 weeks ago

Products are true to their claim

Products are true to their claim, my neck and sleep are already so much better! Prompt and caring support team as well.

Date of experience: Mar 31, 2026

Dale Scanlon Guest

3 weeks ago

Zarah was most helpful in correcting an…

Zarah was most helpful in correcting an unfortunate problem with a booking I made. She explained what needed to happen step by step and by end of day my issue was resolved. Valuable employee,!

Date of experience: Mar 29, 2026

Larisa Castillo Guest

3 weeks ago

Hugterra scam

This company is not transparent with its customers. The neck massagers are very low quality and they make it difficult for you to return the item without major fees. The first time I asked for a return, they asked if I simply would prefer a 50% refund, without needing to return the item. This seemed like a red flag. When I asked for a return address, they gave me one in Europe that was not viable. Also The cheapest cost of return would have been over $40. Upon writing to them again, they resent the address, with an edit that would make it viable. I haven’t yet taken this one to the post office so I don’t know if it will work. I asked the company if I could return the item to the address from which the item was sent, which is only 50 miles away from my home. They said I could not. The difficulty and cost of return is so prohibitive that they seem to assume customers will just drop the issue. So, their assurance that you have a full moneyback guarantee is untrue.

Date of experience: Mar 25, 2026

David Heilesen Guest

3 weeks ago

Give it a try.

I saw the hugterra online and at a fair price. I’m almost 60 and played football in high school and college. I have enough neck pain that it interferes with my sleep and occasional numbness in my fingers. Within four days of using this device my neck pain is almost completely gone as well has the numbness.

Date of experience: Mar 24, 2026

Jill G Guest

4 weeks ago

Zarah was super helpful and…

Zarah was super helpful and accomodating. I am very grateful for the customer service.

Date of experience: Mar 20, 2026

Rima Issaghoulian Guest

4 weeks ago

Caring customer service

Date of experience: Mar 20, 2026

trinamoweryaol.com Guest

1 month ago

I ordered one

I ordered one, they took my money but have not given me an order number. I have tried calling and emailing and I’ve gotten no response from the company.