hugterra.com

4.5
4.5 Based on 202 reviews

Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and l...

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Average Rating

4.5

/
5

202 Reviews

5 Star
83%
4 Star
4%
3 Star
2%
2 Star
0%
1 Star
10%

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Review Time

Fantastic customer service

5
Date of experience: Oct 01, 2025
Randy and Katie Soika
My husband actually came across this…

My husband actually came across this product doing some research for a herniated disc in my lower back. Honestly was willing to try anything to help it!! Have had this around 2 weeks now and have loved it! It is far more comfortable than any other one out there and the heat and vibration help a ton! Absolutely best purchase I have made in a while!

5
Date of experience: Oct 01, 2025
Jack T
Customer service

Customer service quickly addressed my concern. Hope to maintain stable back health with consistent use of massage belt

5
Date of experience: Sep 27, 2025
Shahbaz
Hugterra

Great product

5
Date of experience: Sep 25, 2025
Maria Correa
I order the hugterra

I order the hugterra. I have yet to receive my product. I keep asking for a refund and all I told is that its being investigated. I am still waiting for my refund. I am highly disappointed and I most likely file a complaint with the Better Business Bureau

1
Date of experience: Sep 22, 2025
Julianne Jarvis
I ordered the neck massager

I ordered the neck massager, and unfortunately, it did not work for me as I needed it to. However, the company worked with me to meet a satisfactory and mutual situation where I would receive partial refund and I was able to pass off this massager as a gift to a friend Friend, who I believe this neck massager will work for her. Thank you Hugterra for the quick delivery, refunding part of my money, and allowing me to bless somebody else that deals with neck issues. I appreciate your customer service and your speedy delivery. Much gratitude and respect, Julianne J

5
Date of experience: Sep 16, 2025
Giacamino Mori
New Jersey resident…

I purchased the massager in August 2025 and use it about once or twice a week - when time permits. The mold is easy to use, and I prefer the EMS massage over all others.I use it for 15 minutes when I first wake up in the morning to get the creaks out of my neck.

5
Date of experience: Aug 20, 2025
Shakirah Campbell
Very Happy with this product

Very Happy with this product. Help with my neck and shoulder pain. It worked exactly as advertised and the customer service is amazing.

5
Date of experience: Aug 08, 2025
Theron Yarbrough
The Hugterra massage

The company has tried to provide the best service possible.

5
Date of experience: Aug 04, 2025
Nohely Polanco
In general everything is great

In general everything is great, the products, the costumer service is awesome. I highly recommend. Thank you

5
Date of experience: Aug 02, 2025

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Business Details

  • Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.

  • language https://hugterra.com

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