hugterra.com

4.5
4.5 Based on 202 reviews

Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and l...

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Average Rating

4.5

/
5

202 Reviews

5 Star
83%
4 Star
4%
3 Star
2%
2 Star
0%
1 Star
10%

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Review Time

Holly Kerr
Wonderful customer service

Wonderful customer service! They are quick to resolve any questions and issues. Offer quick and fair resolutions and refunds if necessary to keep great customer satisfaction and experience for further purchases. Highly recommend.

5
Date of experience: Jan 21, 2026
Monique Arsenault Vormohr
Very effective but be careful of your…

Very effective but be careful of your settings .. the electrical stimulation on high was spicy!

5
Date of experience: Jan 21, 2026
Susan Scarr
Well I ORDERED THE HUGTERRA

Well I ORDERED THE HUGTERRA, IT DIDNT WORK FOR ME. I CONTACTED THEM AND WE. CAME TO AN UNDERSTANDING.I HAVE BEEN SATISFIED WITH MY DEALINGS WITH THIS COMPANY. I HIGHLY RECCOMEND THEM, VERY UNDERSTANDING AND HELPFUL.

5
Date of experience: Jan 20, 2026
Kush Nanda
I used to get tension headaches 3-4…

I used to get tension headaches 3-4 times a week. Since using the Hugterra daily, I haven't had one in two weeks. It's crazy how much tension we hold in our necks without realizing it. The vibration massage forces you to relax those muscles while the traction stretches you out. Best money I've spent in a long time.

5
Date of experience: Jan 19, 2026
C Dinan
Wasn't satisfied with the product but…

Wasn't satisfied with the product but the team was great at working with me to come up with a solution! The product wasnt for me, but the overall experience was great nonetheless

5
Date of experience: Jan 19, 2026
Danielle B
The support team got back to me in a…

The support team got back to me in a timely manner and was efficient and professional.

5
Date of experience: Jan 19, 2026
Susan Sharp Hansen
DO NOT BUY FROM THIS COMPANY!

This company is a scam. I bought without doing the proper research and I will do everything I can to help others not make the same mistake. Their website advertises an American address and a 60-day return policy, but fails to mention that returns must be shipped to Belgium! When we initiate a return, we learn the truth. To save us the high international postage, they oh so generously offer to refund 30%--and we get to keep a product that doesn't even help (in my case, anyway). It is the most sleazy business dealing I have had in decades! Learn from me and others...and delete this website immediately.

1
Date of experience: Jan 17, 2026
Alanna
Prompt Customer Service

I emailed about returning the product because it wasn't giving me the results I had hoped for and they responded quickly. Since the product has to be returned overseas and this is costly they instead offered me a 50% discount to keep the massager. I should have read the fine print but went with this option.

5
Date of experience: Jan 16, 2026
YogaMom
Great passive stretch with a boost

"I do yoga but sometimes you just need a passive stretch where you can completely relax. This allows me to let go of all tension in my neck and shoulders. The EMS adds that extra little ""workout"" for the muscles while I just lay there."

5
Date of experience: Jan 16, 2026
Harsh Nambiar
I woke up with a stiff neck that…

I woke up with a stiff neck that wouldn't go away for days. Ordered this with express shipping. Used it for 20 mins with high heat and felt immediate relief. The stiffness was 80% gone. Now I use it preventatively.

5
Date of experience: Jan 14, 2026

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Business Details

  • Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.

  • language https://hugterra.com

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