Review Time
I ordered the device as I was having 2 different issues with my back - also ordered the extension belt. I used it for approximately a month and while it felt really good it wasn’t enough for me and my condition. I contacted support and they were very prompt and professional and worked with me on a refund that included allowing me to keep the belt - thank you!
I've had neck pain on and off for decades. The neck massager helps prevent pain when I use it at night before bed and when I first feel neck pains coming on. The charging chord began to fray and I reached out to the company to purchase a new one. They sent me one at no charge.
Okay so I almost returned this. The first time I turned on the EMS (the electrical pulse thingy) it felt like little zaps and I was like "nope". But my husband told me to start on the lowest setting and use the heat first to relax. I'm so glad I did. By day 3 I got used to the tingling sensation and now I crave it. It feels like it's working deep into the muscle knots. Now I use the full combo - heat, massage, and EMS - every night and I sleep so much better. Don't give up if the pulses feel weird at first!
The products that arrived were very high quality, came with headache patches and gummies. The belt was very well made. I had to get extra straps because I have a big belly but it’s very good and the company customer service was very accommodating with me once I explained what I needed to make it work. It heats well and massages too. The charge port is usb-c so your iPhone charger can charge it, but it comes with a charge cable. The modes are easy to understand and set. I couldn’t ask for more. Very good
I ordered the product last year of November 2025, but just recently opened and use it (Jan 2026) , unfortunately I was not satisfied due to its not working right including the remote. So I emailed the support and they quickly responded my concern by offering me a 50% refund instead of returning the product to a foreign county that will cost me a hefty postage fee, since they will not shoulder it. Plus I will keep the product though it’s no use at all since it’s not working. Anyway, I still appreciate for the 50% refund they offer. Thanks Hugtera
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Today, Hugterra™ is a thriving brand, with a loyal following of customers who swear by our innovative massager. And while I may have started the company as a solution to my wife's neck issues, I'm thrilled to know that my product has made the necks, and lives of countless others significantly better.
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