Name: hugterra.com
Telephone: 000000000
Rating: 4.5

Scarlett Harmon Guest

Gift for my dad

Got this for my dad who complains about neck pain. He uses it every day while listening to his audiobooks. He says the heat is his favorite part.

Date of experience: Mar 09, 2026

Greta Guest

1 month ago

Need customer service to return calls

Need customer service to return calls . They give you a number it’s a voice message say I’m sorry for your inconvenience. Then hang up. I need to return this product. They have not reply to three emails nor a phone call.Thank you Fred Geary

Date of experience: Mar 09, 2026

Don Guest

1 month ago

I purchased the Hugtera a few months…

I purchased the Hugtera a few months ago. I have received burns or blisters on the back of my neck on each side from the electrodes. Each time I feel a stinging sensation in my neck. I have emailed the company directly and I'm waiting for a response. I see in some of the reviews that I'm not the only one that had this problem. I'm really concerned that no refund or partial refund is available. Just wanted you to know.

Date of experience: Mar 06, 2026

Vivian Guest

1 month ago

Zarah

ZarahI Thank You for being so helpful and conscientious in your job! Please letyour supervisor know how pleased I am with the help and concern youprovided me!

Date of experience: Mar 05, 2026

Maya Mercer Guest

1 month ago

Be careful getting up!

It works great but make sure you roll to the side to get up like the instructions say! You'll be dizzy if you sit straight up because of the blood flow change. That means it's working though!

Date of experience: Mar 03, 2026

Reba Guest

1 month ago

Customer service

My experience with their customer service was a great they responsed quickly to my needs and were very helpful and kind. It was refreshing dealing with an actual person and not a bot

Date of experience: Mar 02, 2026

Colton Wells Guest

1 month ago

Helps with trap tightness

My traps get super tight from lifting. This helps stretch out the neck and relax the upper traps too. The EMS really gets in there deep. Good recovery tool.

Date of experience: Feb 27, 2026

dsaulw Guest

1 month ago

I like the EMS for my neck

I like the EMS for my neck. The headache massager also works. Customer service is also good.

Date of experience: Feb 24, 2026

Ashley D. Guest

1 month ago

Better than the inflatable ones

I tried those inflatable neck collars and they just felt like they were choking me. This is SO much better. It feels more natural and open. Plus the inflatable ones don't have heat or massage! Much preferred.

Date of experience: Feb 23, 2026

C. Davis Guest

2 months ago

Helped my numbness

I was getting tingling down my arm from a pinched nerve in my neck. After using this for about a week, the tingling started to fade. Now it's almost completely gone. I think the traction combined with the EMS really helped open up the nerve pathway.