Review Time
. Sent an email to IBAS re query about calculating an each way bet. A gentleman named Ron answered me instantly. He was so polite and courteous and even though I sent a few more emails he always answered. He sorted the query efficiently and in a professional way. I will tell my family and friends about IBAS and how good a job you are doing. Well done Ron.Thanks so much.Maurice O'Sullivan.
I don't normally make reviews, but I felt the annoyence and stress of getting my money back over a 5 month period (which I finally did after going through court) substantial enough to comment how bad IBAS really is with dealing with disputes, especially when it comes to security and gambling awareness.After a data breach from another site, the third party was able to gain a identical password from where ever and get into my Smarkets betting account, delete my card off the system, add a Monzo card with no information connected to me (I don't own one), take every cent out of the account on to said card and no withdrawal notification or email from smarkets other than confirming my money was successful taken. I tried the police that was advised but I knew they would be useless.After disputing this with smarkets back and fourth with tons of emails. The best they could do was make a gesture of goodwill, basically taking no fault for the security of my account. They gave me credit of the amount I lost and only 7 days to use it, which basically implies you to rush spend before the week ends, great gambling awareness. The catch was, I had to deposit real money again and what I lost would be converted back to me through the credit refund. They also suspiciously asked for proof of address ect after this whole ordeal which you can expect I would not provide to a company with zero security.IBAS saw no issues with any of this, they clearly think it's okay to be frauded, a company to lack security and force gambling stress on to customers, thankfully I match bet.They also said to take the original offer and court wasn't a good idea. Well you were wrong on that one. I got all my money back, plus smarkets had to pay the court fees.Honestly, don't take anything they say as gospel, you'll probably find they're more on the side of the bookies than yourself.
I had a similar experience to one of the other IBAS reviewers. I placed a series of bets at Betiton (another one of the bookmakers run by the Aspire Global group). They reduced the odds of my bets (after I bet) by over 80%. I complained but they told me the deduction was correct. After nine weeks and about twenty emails, Betiton had still not paid up correctly so I contacted IBAS. James Ironside took up my case and Betiton resettled my bets correctly as soon as he contacted them. I can not fault the service provided by IBAS. I was very impressed.
My case was handled by James Ironside at IBAS. I had a bet on a 5/1 favourite in a horse race. There were some longshot non runners so I expected a small rule 4 deduction but Bettarget (a brand run by Aspire Global) deducted over 80p in the pound. After three months of getting nowhere with a complaint to Bettarget, I made a complaint with IBAS. When Mr Ironside got involved, Bettarget admitted that they did not know how to process rule 4 deductions and they refunded my money. I would highly recommend IBAS to anyone else who is having problems with an incompetent bookmaker. Their service was friendly and, importantly, very effective.
Contrary to some reviews on here IBAS are not a scam nor do they only side with the casino! I literally cannot thank these guys enough for the hard work they put in getting a large balance taken away unfairly refunded to my account. They’ve been a pleasure to work with and very easy to communicate with during the process. If the casino is in the wrong IBAS will get the situation resolved for you!Thanks again IBAS!
Claim your business profile now and gain access to all features and respond to customer reviews.
The Independent Betting Adjudication Service, founded in 1998, is a third party organisation that settles disputes between gambling establishments registered with IBAS and their customers in the United Kingdom.
aakuraa.com
mhbs.co.uk
lighthouse-group.co.uk
protectthefam.com
nonsurtaxe.com
skipton.co.uk
www.digitaldefendersgroup.org
airroi.com
hsatutoring.com
growingstars.com
